→ Applies to: SynetoOS 6.x and above

From web interface

Step 1. Login to SynetoOS GUI

Step 2. Click on the question mark in the top right-hand corner

Step 3. Enable Remote support

From CLI (available from version 6.0.3 and above)

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

Step 2. Become Super User

sudo su

Step 3. Enable Teleport for the default duration

syneto-support-connect

Optional parameters

Parameters	Description
-h, --help	Show the help message
--duration DURATION	Tunnel lifetime in hours, or “indefinite” for no expiry (default: 48)
--no-ssh	Do not enable SynetoOS SSH access
--no-ui	Do not enable SynetoOS UI access
--no-esxi-ui	Do not enable ESXi UI access
--activation-key KEY	Activation key for a not-yet-activated appliance
--leave-stc	Do not disable legacy STC tunnels before enabling Teleport
--yes	Bypass the idempotency short-circuit and force re-registration
--dry-run	Run the full path but make no system changes — prints a summary and exits
--debug	Enable debug logging

Step 4 (optional). Check that no errors occur

If you receive this error:

[root@syneto admin]# syneto-support-connect
[INFO] syneto-support-connect 0.1.0 sha256:a2e09807e33c4fcbe5ebf420ed246a24e0b0fbcf1eafe8e8924133bb0bf0ab65

[WARNING] mercurio is reachable but did not provide a tunnel configuration (HTTP Error 500: Internal Server Error); falling back to direct Central registration.
[INFO] Provisioning support dependencies (first run); please wait...
Central email: 
Central password:

Restart Mercurio Pod

k delete pod -l app=mercurio

Step 5 (optional). In case of error occurred at Step 4, enable Teleport again

syneto-support-connect

Optional parameters

Parameters	Description
-h, --help	Show the help message
--duration DURATION	Tunnel lifetime in hours, or “indefinite” for no expiry (default: 48)
--no-ssh	Do not enable SynetoOS SSH access
--no-ui	Do not enable SynetoOS UI access
--no-esxi-ui	Do not enable ESXi UI access
--activation-key KEY	Activation key for a not-yet-activated appliance
--leave-stc	Do not disable legacy STC tunnels before enabling Teleport
--yes	Bypass the idempotency short-circuit and force re-registration
--dry-run	Run the full path but make no system changes — prints a summary and exits
--debug	Enable debug logging