This update is for HYPER Core systems running OS 5, HYPER Edge G2, HYPER Echo G1 and G2, and for Syneto Virtual Appliance. Upgrading to this release will not require a reboot if the system is running on 5.4.0 version branch. Reboot is required when upgrading from 5.3.2 and older versions.   Introduction This update enhances upgrade efficiency, repli...

→ Applies to: SynetoOS 4.x WARNING: The delete operation will permanently delete the snapshots and will no longer be recoverable.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Delete a single snapshot  Step 1. List datastore's snapshots (replace <data...

→ Applies to: SynetoOS 4.x , SynetoOS 5.x IMPORTANT The specific group of firewall ports listed below should never be changed, as they are essential for the proper functioning of the Cloud Gate service. Any changes to the firewall configuration that do not follow the instructions in this document may cause replications to the Cloud Gate service to f...

→ Applies to: VMware ESXi 6.5 and above   Backup VMware ESXi host configuration Step 1.  Connect to VMware ESXi CLI (via SSH) Step 2.  Synchronize the configuration vim-cmd hostsvc/firmware/sync_config   Step 3.  Backup the configuration vim-cmd hostsvc/firmware/backup_config   Step 4.  Download the generated bundle file, connecting to the URL provi...

→ Applies to: SynetoOS 4.x   Step 1.  Login to SynetoOS VM from VMware ESXi   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again   Step 3.  Edit “hyperconverged-setup” file vi /usr/sbin/hyperconverged-setup   Step 4.  Replace ‘dhcp’ with ‘static’ and add ‘' <static_ip> / &...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3.  Get root privileges sudo su -   Step 4 (optional).   Check current firewall rules i...

→ Applies to: SynetoOS 4.x   Step 1.  Find the service logs svcs -xv svc:/application/diskinfo-cache-regenerator:default   Step 2.  View service logs cat /var/svc/log/application-diskinfo-cache-regenerator:default.log   Step 3.  Execute these commands to restart the service svcadm clear svc:/application/diskinfo-cache-regenerator:default svcadm rest...

→ Applies to: VMware ESXi 6.5 and above   Symptom The VMware ESXi root account may be locked out after a password reset where the sync process fails to update all affected services. This blocking situation, often appears after a reset password where the sync process does not succeed to update all services. This may cause some addresses to keep the o...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Connect to VMware ESXi via SSH as root (replace <your_ip_address_or_hostname> with the correct ip/host) ssh root@<your_ip_address_or_hostname>   Step 2.   Check MD5 (replace <file_path> with the path) md5sum <file_path>...

→ Applies to: SynetoOS 4.7.7 and above running VMware ESXi 6.5.0 (build 13932383 ) and above The update requires the entire physical host to be rebooted IMPORTANT: it is recommended to backup VMware ESXi configuration before performing the update (" How to backup and restore VMware ESXi host configuration ")   Step 1.  Power-off all VMs including Sy...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm /var/storage/admin/.bash_profile   Step 3.  Create file touch /tmp/trans   Step 4.   Give permissions to file chmod +x trans   Step 5.  Add this script to the file just created at step 3...

→ Applies to: SynetoOS 4.x This procedure must be performed on all SynetoOS systems on the same network segment.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm /var/storage/admin/.bash_profile   Step 3.  Disable IPv4 routing routeadm -d ipv4-routing   Step 4. ...

→ Applies to: SynetoOS 4.x The rollback requires the entire physical host to be rebooted   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3. Become Super User sudo...

  Step 1.  Connect to Syneto Central ( https://central.syneto.eu/ ) Step 2.   Click on Sign up   Step 3.   Fill in the form and press Submit...

→ Applies to: SynetoOS 5.x Ensure the following prerequisites are met before starting: – Working Internet connection – VMware ESXi IP address correctly configured – Available IP address to be assigned to SynetoOS   Step 1.  Login to SynetoOS GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or...

→ Applies to: SynetoOS 4.x This article explains how enabling BitLocker on a VM can impact the Granular File Recovery (GFR) feature in SynetoOS and provides alternative solutions for data recovery. Granular File Recovery (GFR) is a SynetoOS feature that allows you to restore individual files or folders from a restore point created for protected VMs....

→ Applies to: SynetoOS 4.x The error code FMD-8000-2K in SynetoOS 4 is related to Fault Management Daemon (FMD), which is responsible for tracking hardware and software errors, especially in ZFS (Zettabyte File System) and underlying storage. This specific error suggests a possible issue with a hardware component or a software fault detected by the ...

→ Applies to: SynetoOS 4.x WARNING: VM reboot is required This article helps to solve the issue of the system "freeze" when SynetoOS takes an app-consistent snapshot. By default, VMware Tools has VSS enabled in its installer and requires a small "freeze" or "stun" to take a consistent snapshot. The following steps will disable the VSS implemented in...

The installation requires the entire physical host to be rebooted Ensure the following prerequisites are met before starting: – Downtime: schedule appropriate downtime; – IPMI: ensure you have access to the IPMI interface from remote management; – ISO: download the correct ISO file based on the versions of SynetoOS and VMware ESXi you want to instal...

→ Applies to: VMware ESXi 6.5 and above When you have VMware ESXi with different host versions, you may encounter some limitations. In each scenario, SynetoOS performs all migration and protection operations as expected. However, you may encounter some issues when trying to start a VM that was migrated or replicated from another host, with a differe...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Shut down and unregister all VMs Step 3.  Click on Networking in the left menu Step 4. Click on  VMkernel Nics Step 5. Click on  vmk0 Step 6. Cli...

→ Applies to: SynetoOS 5.x IMPORTANT Step 3 is essential for the remaining steps to be successful. If this step is not correctly verified, the remaining steps should be aborted.   Step 1.  Login to SynetoOS GUI Step 2.  Enter the Hosts section from the left menu of SynetoOS GUI   Step 3. Check if the host is connected to VMware ESXi via the internal...

This article provides information on how to mitigate the CVE-2023-28531 vulnerability. → Applies to: SynetoOS 4.x   Vulnerability description ssh-add in OpenSSH before 9.3 adds smartcard keys to ssh-agent without the intended per-hop destination constraints. The earliest affected version is 8.9. SOURCES NIST ( https://nvd.nist.gov/vuln/detail/CVE-20...

→ Applies to: SynetoOS 5.x   Minerva Hypervisor Integration Manages integration with the hypervisors. It enables VM lifecycle management: Provisioning Power management Hardware management VM migration Marte Task Execution Is responsible for performing all tasks on the platform. Mercurio Cloud Connection Provides communication between the on-premise ...

→ Applies to: VMware ESXi 6.5 and above   Symptom After upgrading a Windows VM, the machine fails to boot and cannot find the vmdk disks.   Solution Step 1.  Login to VMware ESXi GUI Step 2.  Power off the VM that doesn't start   Step 3. Access the VM panel, select the VM and press “Edit”   Step 4. Click on VM Options   Step 5. Click on Boot Options...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Power off and unregister the SynetoOS VM   Step 3.  Connect to VMware ESXi via SSH as root (replace <your_ip_address_or_hostname> with the ...

→ Applies to: SynetoOS 5.x The first part of the migration will take place without shutting down the VM. When the remaining data to be migrated will reach the threshold of 8 GB, the VM will be automatically switched off and then switched on again on SynetoOS 5. Migration requires Downtime.   Step 1.  Login to SynetoOS GUI Step 2.  From Virtualizatio...

  Reset via IPMI GUI Step 1.  Login to IPMI GUI Step 2.  From “Maintenance” menu select “Factory Default”   Step 3.  Choose one of the 3 available options and press “Restore” button   Step 4.  Confirm the operation and open a new session when the reset is completed NOTE After reset, you may need to reconfigure IPMI network settings .   Reset via ESX...

→ Applies to: SynetoOS 5.x   Verify NTP Step 1.  Connect to SynetoOS CLI (via SSH) Step 2.  Run the following command date If the output provided is correct (date and time), your NTP settings are correctly configured.   Configure NTP Step 1.  Connect to SynetoOS CLI (via SSH) Step 2.  Run the following command ntpdate 0.it.pool.ntp.org...

This article provides information on how to configure IPMI. It is a web based interface that allows, once configured, remote out-of-band management of the hardware appliance through the network.    Step 1.  Connect monitor and keyboard to the server Step 2.  Power on or restart the server Step 3.  When prompted to select boot option, press <DEL&g...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Step 3.  Create a new folder for the logs mkdir /var/crash   Step 4.  Increase dump space parameter zfs set volsize=16G rpool/dump   Step 5. Set up the dump dumpadm -c all -y -z on ...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>    Step 2.  Navigate to OpenVPN directory cd /etc/openvpn   Step 3.  List file and look for the server certificate (in the format server_<random-chars>.crt ) ls -la   Step 4.  Check certificate validity (replace &l...

→ Applies to: IPMI firmware 01.01.24 → Applies to: IPMI firmware 03.17.02   Via GUI (firmware 01.01.24) Step 1.  Login to IPMI GUI https://<your_ip_address_or_hostname>   Step 2. From System menu, click on Health Event Log   Step 3.   Click on Export to Excel The system will download all hardware error logs into a CSV file.   Via GUI (firmware...

→ Applies to: SynetoOS 5.x All commands in this article are intended to be executed via SynetoOS CLI. Identify queued replicas List all queues (excluding those with a count of 0): kubectl exec -it pods/rabbitmq-0 -- rabbitmqctl list_queues | grep -v -P ".*\t0" | sort   Kill queued replicas Delete an entire queue (replace <queue_name> with your...

→ Applies to: VMware ESXi 6.5 and above Data transfer performance is not optimal when handling large amounts of data. This is because network traffic processing is CPU-bound and can therefore be negatively impacted by CPU constraints. The solution proposed here offloads network traffic processing from the CPU to a network interface card (NIC), signi...

→ Applies to: SynetoOS 4.x and SynetoOS 5.x running VMware ESXi 7.0.3 (build 23307199) and above The update requires the entire physical host to be rebooted NOTE ■ Reverting to a previous version after upgrading to ESXi 8.0.x, does not revert the tools-light vib version installed on the ESXi host. ■ Rolling from ESXi 8.0.x to 7.0.x is acceptable, as...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Retrieve service log file (replace <service_name> with the service name you want to investigate) svcs -lp <service_name> Note the value at the line "logfile" (in this case “/var/svc/log/system-file...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Access FailOver/Failback recent log files cat /var/log/app.log | grep DatastoreFailover The “app.log” file contains the most recent events. cat /var/log/app.log.0 | grep DatastoreFailover The “app.log.0” file c...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3.  Execute the following command sh /usr/share/syneto-edge/repo/consolidate-vm.sh EXAMPLE video with the full procedure Your browser does not support HTML5 video....

  Step 1.  Connect to Syneto Central ( https://central.syneto.eu/ ) Step 2.   Log in with account Step 3.   Select your SynetoOS Serial no.   Step 4. Click on Assign   Step 5.   Check if your SynetoOS system is visible within the Inventory...

→ Applies to: SynetoOS 4.x These are the services used for alert notifications: svc:/network/sendmail-client:default svc:/network/smtp:sendmail   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh...

→ Applies to: VMware ESXi 6.5 and above Ensure the vSwitch has access to the VLAN, through uplinks properly connected to the switch.   Step 1.  Login to VMware ESXi GUI Step 2.  Create a new port group (Networking panel, Port groups tab)   Step 3.  Complete the configuration for the new port group   Step 4. Assign the new port group to any VM Access...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Shutdown all VMs on the system Step 4. Export pool (replace <pool_name> with the correct pool name) zpool export <pool_name> Example: zpool export hybrid...

→ Applies to: SynetoOS 4.x It may happen that a VM datastore is not connected inside VMware ESXi.  To solve this issue, you need to check if the datastore is mounted on VMware ESXi.   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Ide...

→ Applies to: SynetoOS 5.x When deduplication is enabled in the guest operating system of a virtual machine, the file recovery system in SynetoOS 5 does not support granular file-level recovery. In such cases, the cloning feature can still be used to recover the virtual machine, allowing access to the necessary data via manual extraction.     Step 1...

→ Applies to: SynetoOS 4.x WARNING: The rename operation requires to switch off the VM in the datastore.   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Power off the VM Step 3.   Login to SynetoOS 4 GUI (replace <your_ip_address_...

→ Applies to: SynetoOS 4.x and SynetoOS 5.x running VMware ESXi 7.0.3 (build 23307199) and above The update requires the entire physical host to be rebooted NOTE ■ Reverting to a previous version after upgrading to ESXi 8.0.x, does not revert the tools-light vib version installed on the ESXi host. ■ Rolling from ESXi 8.0.x to 7.0.x is acceptable, as...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Click on Virtual Machines   Step 3.  Click on Create / Register VM   Step 4.  Select Deploy a virtual machine from an OVF or OVA file and click N...

→ Applies to: VMware ESXi 6.5 and above   Unmount a datastore Step 1.  Connect to VMware ESXi CLI (via SSH) Step 2.  List all available datastores to identify the one you want to unmount esxcli storage nfs list   Step 3.  Unmount the datastore (replace <datastore_name> with your datastore name) esxcfg-nas -d <datastore_name>   Step 4.  L...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3. Become Super User sudo su   Step 4. Import pool (replace <pool_name> with the ...

  Step 1.  Login to IPMI GUI Step 2.  Navigate to Configuration menu Step 3. Click on SNMP option Step 4.  Enable SNMP, configure the required parameters, and click Save  ...

→ Applies to: SynetoOS 4.7.7 and above running VMware ESXi 6.5.0 (build 13932383 ) and above The update requires the entire physical host to be rebooted IMPORTANT: it is recommended to backup VMware ESXi configuration before performing the update (" How to backup and restore VMware ESXi host configuration ")   Step 1.  Power-off all VMs including Sy...

  Step 1.  Login to IPMI GUI Step 2.  Click on Server Health   Step 3.   In the left menu click on Event Log   Step 4.  Click on Clear Event Log button   Step 5.   In the left menu click on Sensor Readings   Step 6.   Click on Intrusion Reset button...

→ Applies to: SynetoOS 4.x Ensure the following parameters are verified before starting the process: – The datastore must have at least one snapshot without errors before the first faulted snapshot – You must run a new protection before launching the procedure – The vm config is taken from the last available snapshot   Step 1.  Connect to SynetoOS a...

→ Applies to: SynetoOS 4.x WARNING: The rename operation requires to switch off the VM in the datastore.   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Power off the VM Step 3.   Login to SynetoOS 4 GUI (replace <your_ip_address_...

→ Applies to: SynetoOS 4.x     Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3.  Become Super User sudo su   Step 4.  Disable Remote Support config support disabl...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3. Become Super User sudo su   Step 4. Join a SynetoOS 4 system to Teleport (replace &l...

→ Applies to: SynetoOS 5.4.0 and above → Applies to: PRTG Ensure the following prerequisites are met before starting: – SynetoOS Prometheus API access configured (" How to monitor SynetoOS 5 with a third-party application ")   Step 1.   Login to PRTG GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_a...

  Step 1.  Connect a network cable into the port marked as “IPMI Lan” This port is required to reach HYPER Edge G2's IPMI. A dedicated IP address will be assigned to this interface.   Step 2.  Connect a network cable into a port marked as “Lan X” (any port) INFO: ports mapping between HYPER Edge G2 physical LAN ports and ESXi virtual network interfa...

→ Applies to: SynetoOS 4.x While running the following commands no user has to be connected to any share.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Enable “nbmand” parameter (replace <pool_name> and <share_name> with the correct information)   zfs set nbmand=on <...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3.   Edit /usr/sbin/seu file vi /usr/sbin/seu IMPORTANT Make sure to copy and paste the exact lines below (replace <password> with a new password) #!/bin/bash # Read value...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Step 3 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 4.  Retrieve a list of all datastore zfs list EXAMPLE of output NAME USE...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Join a SynetoOS 5 system to Teleport (replace <customer_name> with the correct customer name) curl -s https://storage.googleapis.com/stp-production/join-teleport.sh | b...

→ Applies to: VMware ESXi 6.5 and above The Management Agents restart may impact tasks running on the ESXi host, but not the running VM.     Restart Management Agents via VMware ESXi CLI Step 1.  Connect to VMware ESXi CLI (via SSH) Step 2. Restart services /etc/init.d/hostd restart /etc/init.d/vpxa restart   Restart Management Agents via VMware ESX...

This article provides information on how to mitigate the CVE-2023-20867 vulnerability. → Applies to: VMware Tools (from 10.3.0 to 12.2.0 included)   Vulnerability description A fully compromised ESXi host can force VMware Tools to fail to authenticate host-to-guest operations, impacting the confidentiality and integrity of the guest virtual machine....

→ Applies to: SynetoOS 4.x   Step 1.  Login to SynetoOS GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Click on Datastores in the left menu   Step 3.  Click on New datastore   Step 4.  Create a New datastore and click on Create   Step 5.  Connect to SynetoOS appli...

→ Applies to: SynetoOS 4.x and SynetoOS 5.x running VMware ESXi 7.0.3 (build 23307199) and above The update requires the entire physical host to be rebooted NOTE ■ Reverting to a previous version after upgrading to ESXi 8.0.x, does not revert the tools-light vib version installed on the ESXi host. ■ Rolling from ESXi 8.0.x to 7.0.x is acceptable, as...

→ Applies to: VMware ESXi 6.5 and above   Symptom During the deployment of Syneto customized VMware ESXi update, you might encounter the following error (insufficient Swap size): [InstallationError] [Errno 28] No space left on device vibs = VMware_locker_tools-light_11.1.1.16303738-16701467 Please refer to the log file for more details.   Solution S...

→ Applies to: SynetoOS 4.x The error “Reporting is not working” in SynetoOS 4 often appears after several remote protections failed simultaneously. The Error ID is 00000000-0000-0000-000000000000.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (i...

This update is for HYPER Core systems running OS 5, HYPER Edge G2, HYPER Echo G1 and G2, and for Syneto Virtual Appliance. Upgrading to this release will not require a reboot if the system is running on 5.3.x version branch. Reboot is required when upgrading from 5.2.1 and older versions.   Introduction This update introduces secure integration with...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Run this command sh /usr/share/syneto-edge/repo/consolidate-vm.sh   Step 3.  When asked for the IP of Syneto OS 5 press ENTER (do not enter any IP)   Step 4.  Select from the menu Display all snapshots NOTE Al...

→ Applies to: SynetoOS 5.x In SynetoOS 5, recovery points replication for protected VM is managed through SLA policies. To replicate to a secondary SynetoOS 5 system, a SLA policy must be configured. SLA policy rules can include multiple replication targets. Before configuring a SLA policy with replication, add a replication target.   Step 1.  Login...

→ Applies to: VMware ESXi 6.5 and above   Symptom When VMware ESXi has local snapshots for a VM, SynetoOS protections may fail. If it happens, you may receive the following email notification:   Solution Step 1.  Login to VMware ESXi GUI Step 2.  Access Snapshots menu for a specific VM From the VM dashboard, right click on your VM, select Snapshots ...

→ Applies to: VMware ESXi 6.5.x , VMware ESXi 7.0.x   Step 1.  Connect to VMware ESXi CLI (via SSH) Step 2. Change directory cd /tmp/   Step 3. Download the VIB file wget https://static.helpjuice.com/helpjuice_production/uploads/upload/image/18157/4299739/vmware-esx-sas3ircu.vib   Step 4.  Changing the VMware ESXi acceptance level for community supp...

→ Applies to: VMware ESXi 7.0.3P (19193900) and above Starting from VMware ESXi 7.0.3P (19193900), the configuration is encrypted. If you need to extract and decrypt the configuration stored in state.tgz file, you must connect to the physical hardware where the configuration is stored. You cannot perform the following steps on a machine different th...

→ Applies to: SynetoOS 4.x Each new Syneto system needs to be activated before it can be used To activate the product it is necessary to run the Quick Setup using the web interface of your assigned IP for the SynetoOS.   Step 1.  Login to SynetoOS GUI Step 2.  Click on Start to perform the first configuration   Step 3. Enter Central account page and...

→ Applies to: SynetoOS 4.x Ensure the following parameters are verified before starting the process: – datastore1 has at least 15 GB of available space – SynetoOS is connected to Internet – If there's a firewall, it's configured to allow all the traffic    Step 1.  Login to VMware ESXi GUI Step 2.  Navigate to Virtual Machine and click on SynetoFile...

IPMI supports several types of authentication methods for remote control servers. One of the supported authentication methods is MD2, currently considered cryptographically weak and potentially detectable through vulnerability scans. Therefore, it is recommended to disable it.   Step 1.  Connect to VMware ESXi via SSH as root (replace <your_ip_ad...

→ Applies to: SynetoOS 5.x Ensure the following prerequisites are met before starting: – SynetoOS must be connected to the internal hypervisor via IP 172.16.254.2 (" How to connect SynetoOS 5 to the local ESXi hypervisor ")   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root pri...

→ Applies to: SynetoOS 4.x When deduplication is enabled in the guest operating system of a virtual machine, the file recovery system in SynetoOS 4 does not support granular file-level recovery. In such cases, the cloning feature can still be used to recover the virtual machine, allowing access to the necessary data via manual extraction.     Step 1...

→ Applies to: SynetoOS 5.x IMPORTANT The specific group of firewall ports listed below should never be changed, as they are essential for the proper functioning of all SynetoOS services. Any changes to the firewall configuration that do not follow the instructions in this document may cause SynetoOS to not function properly. SynetoOS must always rem...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Move to backup folder (replace <pool_name> and <backup_folder> with the correct information) cd /<pool_name>/<backup_folder>   Step 3.  Run the following command to restore SynetoOS cus...

→ Applies to: VMware ESXi 6.5 and above   On-line mode Step 1.  Connect to VMware ESXi CLI (via SSH) Step 2.  Change directory to your datastore deployment folder cd /vmfs/volumes/<datastore1>/deployment   Step 3.  Modify firewall rules to allow subsequent activities esxcli network firewall ruleset set -e true -r httpClient   Step 4.  Download...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.  Access logs /var/log/messages EXAMPLE OUTPUT Dec 11 13:00:22 syn...

This article provides information on how to mitigate the CVE-2021-21972, CVE-2021-21973 and CVE-2021-21974 vulnerabilities. → Applies to: VMware ESXi 6.5.x prior to ESXi650-202102101-SG → Applies to: VMware ESXi 6.7.x prior to ESXi670-202102401-SG → Applies to: VMware ESXi 7.x prior to ESXi70U1c-17325551   Vulnerability description SOURCES NIST ( ht...

→ Applies to: SynetoOS 4.x   Step 1.  Login to IPMI GUI Step 2.  Open remote console Step 3.  Open the virtual keyboard for the console   Step 4. Reboot the system All VMs on the system must be switched off before the system is restarted.   Step 5. When the system starts, press CTRL+C  A message will appear indicating that the system is calling up t...

  Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Step 3.  Check VPN status → SynetoOS 5 systemctl status openvpn → SynetoOS 4 svcs | grep openvpn   Step 4.  Restart VPN service → SynetoOS 5 systemctl restart openvpn.service → SynetoOS 4 svcadm restart svc:/...

SNMP is a powerful protocol that enables real-time monitoring of server hardware health, including temperature sensors, fan speeds, voltage levels, and power supply status. By continuously tracking these metrics, SNMP helps you detect potential issues early, enabling proactive maintenance before they become critical hardware failures. It also integr...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.  Check the date and time date EXAMPLE OUTPUT   Step 5.  Check rea...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3. Become Super User sudo su   Step 4. Shutdown all Virtual Machines on the system Step...

→ Applies to: SynetoOS 5.x   From VMware ESXi console Step 1.  Login to VMware ESXi GUI Step 2.  From the left menu, click on Virtual Machines, then select the SynetoOS5 VM Step 3.  Open tje VMware ESXi console Step 4.  Select Configure Network Step 5. Change the Hostname and click on OK   From CLI Step 1.  Connect to SynetoOS appliance via SSH as a...

→ Applies to: SynetoOS 5.x   Step 1.  Login to SynetoOS GUI Step 2.  From the System menu, click on Software updates   Step 3.  Click on Check for updates   Step 4.  Select the version you want to update and press the button Install...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Step 3.  Make a backup copy of the file cp /var/storage/replication_hosts /var/storage/replication_hosts_old   Step 4.  Run this command vi /var/storage/replication_hosts Example ou...

→ Applies to: SynetoOS 4.8.6 and above   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Luna version Display Luna version information: luna version  ...

→ Applies to: SynetoOS 4 and above, SynetoOS 5 and above → Applies to: VMware ESXi 6.5 and above IMPORTANT: for security reasons, during the installation of SynetoOS the user is forced to change the default credentials.   SynetoOS default credentials Username: admin Password: admin   VMware ESXi default credentials Username: root Password: Syneto.De...

→ Applies to: SynetoOS 5.x It can happen in specific cases that, after removing some old VMs, residual entries remain in the system. When this happens, the VM appears with a red icon ("UNREGISTERED") next to its name. This article explains how to properly remove the VM from the web interface.   Step 1.  Connect to SynetoOS appliance via SSH as admin...

→ Applies to: VMware ESXi 6.5 and above   Procedure with reboot Step 1.  Connect to VMware ESXi via SSH as root (replace <your_ip_address_or_hostname> with the correct ip) ssh root@<your_ip_address_or_hostname>   Step 2.   Move into the following directory cd /etc/vmware/ssl   Step 3.   Rename the existing certificate and key with these ...

→ Applies to: SynetoOS 4.x   Meet the prerequisites Starting from January 2025, the migration from SynetoOS 4 to SynetoOS 5 requires the completion of 2 prerequisites: - Successfully completed a training course ( Migration from OS4 to OS5 Certification )- Obtained a specific migration code ( Migration Voucher ) If you do not meet both of these prere...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.   Execute this command un sh   Step 3.  Become Super User sudo su   Step 4.  Restart services svcadm disable svc:/system/graphite-api:default svcadm disable svc:/system/collectd:default svcadm disable svc:/syst...

→ Applies to: SynetoOS 5.x   From the Syneto OS Web UI, it is possible to retrieve drives details through an easy graphical interface. The following table lists a series of commands that can be used to perform a variety of operations on drives.   Command Usage / Description diskinfo Unified representation of drives. Queries ZFS and other tools to bu...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Create a backup folder (replace <pool_name> with the correct pool name) mkdir /<pool_name>/bkp   Step 3.  Access the newly created folder cd /<pool_name>/bkp   Step 4.  Run the following comm...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.  List all pools and statuses zpool status   Step 5.  Retrieve all...

→ Applies to: SynetoOS 4.x   Symptom The client reported not receiving any email notifications. The sender's email hostname could not be resolved by sendmail (does not exist).   Solution Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Check logs less /var/log/messages EXAMPLE OUTPUT No...

→ Applies to: SynetoOS 4.7.7 and above running VMware ESXi 6.5.0 (build 13932383 ) and above The update requires the entire physical host to be rebooted IMPORTANT: it is recommended to backup VMware ESXi configuration before performing the update (" How to backup and restore VMware ESXi host configuration ")   Step 1.  Power-off all VMs including Sy...

→ Applies to: SynetoOS 5.x and above   Step 1. Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2. Deploy Syneto OS5 virtual appliance from the OVA file Provide a name for the new SynetoOS 5 VM Select datastore1 for storage IMPORTANT Make sure to ha...

→ Applies to: SynetoOS 4.x IMPORTANT The specific group of firewall ports listed below should never be changed, as they are essential for the proper functioning of all SynetoOS services. Any changes to the firewall configuration that do not follow the instructions in this document may cause SynetoOS to not function properly. SynetoOS must always rem...

→ Applies to: SynetoOS 4.x   Symptom When you mark an old fault as "Mark as Repaired", the action is not performed.   Solution Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login aga...

→ Applies to: VMware ESXi 6.5 and above   VMware ESXi does not directly show the activation of Turbo Boost, but only the base frequency of the processor. However, according to VMware's Best Practices, the power management of Syneto systems is set in Balanced mode to make maximum use of Turbo Boost. In Balanced mode, the CPU frequency is dynamically ...

→ Applies to: SynetoOS 5.x   Step 1.  Login to SynetoOS GUI Step 2.  From Virtualization menu, click on Virtual machines   Step 3.  Press the button Create virtual machine   Step 4.  Basic information: type the name you want to assign to the virtual machine and complete all the fields   Step 5.  Guest OS: configure the type of virtual machine you wa...

  Step 1. Connect to Cloud Gate Orders web page Step 2.  Fill in all fields with your data   Step 3. Click Submit button to send your request...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Check the sharing parameters of other datastores showmount -e Example:   Step 4.  Share the dataset you wish to mount on ESXi (replace <ip_address/subnet> , <pool_na...

  Dashboard The “Dashboard” section contains multiple information about Syneto Central services and status.   Inventory The “Inventory” section contains all the appliances registered in Syneto Central for that account.   Serenity Events The “ Serenity Events” section contains all the SerenITy events that occurred for the appliances registered in Syn...

This update is for HYPER Core G4, HYPER Edge G2, HYPER Echo G1 and HYPER Echo G2. Upgrading to this release will not require a reboot if the system is running version 5.3.0 or 5.3.1. Reboot is required when upgrading from 5.2.1 and older versions.   Introduction This update includes multiple bug fixes for in the areas of security, protection, and us...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.  Check for any network issues wget -q -O - http://www.eicar.org/d...

→ Applies to: SynetoOS 4.x If the update requires a reboot of SynetoOS, it is necessary to shut down all VMs on the system.   Step 1.  Login to SynetoOS GUI Step 2.  Click on the Settings menu in the upper right corner   Step 3.  Click on Install updates  In some cases, a reboot of SynetoOS is required. In that case, the system will provide a warnin...

→ Applies to: SynetoOS 5.x All commands in this article are intended to be executed via SynetoOS CLI.   Pods: Roles and Responsibilities Minerva - Hypervisor Integration Minerva is responsible for managing the integration between SynetoOS and hypervisors, enabling seamless VM lifecycle management. It handles: Provisioning of virtual machines. Power ...

→ Applies to: SynetoOS 4.x , SynetoOS 5.x   When protecting virtual machines, you can choose between two types of recovery points: Crash-Consistent and Application-Consistent. Both serve different purposes, and understanding their differences can help you decide which is best for your needs.   Crash-Consistent Snapshots Crash-Consistent snapshots ar...

The operation requires the entire physical host to be rebooted PREREQUISITES ■ IPMI : ensure you have access to the IPMI interface for remote management. ■ Virtual floppy : ensure you have the virtual floppy disk file provided by Syneto Customer Support. ■ Java : verify that Java is correctly installed on your system, to support necessary tools. ■ D...

→ Applies to: SynetoOS 5.x   Access API keys Step 1.  Login to SynetoOS GUI Step 2.  Click on the question mark in the top right-hand corner   Step 3.  Click on View API explorer You'll be redirected to Syneto Doorman   Step 4.  Click on POST /api-keys   Add API keys Step 1.  Prepare this code with the information needed (replace <name> , <...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.  Create a file touch /var/storage/support/check_metadata   Step 5...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3.  Edit “plugin.conf” file vi /usr/share/syslog-ng/include/scl/syneto/plugin.conf   St...

→ Applies to: SynetoOS 5.x Each new Syneto system needs to be activated before it can be used   Login Step 1.   Connect via browser to the IP address assigned to your new SynetoOS Step 2.   Log in with username and password previously configured Immediately after the first login, you'll be prompted for SynetoOS activation   Activation Step 1.  Login...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Check mercurio logs kubectl logs -l app=mercurio   Step 4. Check if the following error is present ERROR | mercurio.core.infrastructure.logger [6]:error:35 - GrpcGateway._ini...

→ Applies to: SynetoOS 4.x   Step 1. Start system update from the Web interface   Step 2.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 3. Get root privileges sudo su -   Step 4.  Check update logs tail -f /var/log/software_update.log Example:...

This article provides information on how to update IPMI firmware on Syneto Hyper Series 2000, 3000 or 4000, via IPMI GUI.   Step 1.  Login to IPMI GUI Step 2.  Perform a backup of the current configuration (Maintenance menu, IPMI Configuration option)   Step 3.  Verify current firmware version (System menu)   Step 4.  Identify motherboard model (Sys...

→ Applies to: SynetoOS 5.x WARNING: The delete operation will delete all data/snapshots present in the datastore and will no longer be recoverable.   Step 1.  Login to SynetoOS GUI Step 2.  From Virtualization menu, click on Virtual machines   Step 3.  Select the VM you want to delete   Via GUI Step 1.  Make sure to perform the 3 steps listed at the...

→ Applies to: SynetoOS 5.x The images repository is a datastore on the Syneto storage used to store ISO files.   Step 1.  Login to SynetoOS GUI Step 2.  From Virtualization menu, click on Image repository   Step 3. Click on Initialize In case of multiple pools, select which pool you want to use.   Step 4.  Upload files to the new repository...

→ Applies to: VMware ESXi 6.5 and above   Compute Resources for Virtual Machines Configuring CPU Resources for Virtual Machines: Users configure virtual CPUs and sockets in a virtual machine in order to provide sufficient processing power to satisfy the performance requirements of the application running on it.  The CPU scheduler in ESXi Hypervisor:...

→ Applies to: SynetoOS 4.x SynetoOS includes a tool to understand how all datasets in the pool are consuming resources. By default, the tool captures data every 1 second and prints out a summary table that shows the calculated operations and tracks the number of input/output operations per second (IOP) for reads and writes, the data transfer rate in...

→ Applies to: SynetoOS 4.7.7 and above Ensure the following prerequisites are met before starting: – Working Internet connection – Available IP address to be assigned to SynetoOS   Step 1.  Login to SynetoOS GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2. Click Star...

→ Applies to: SynetoOS 4.x The steps below allow you to restore the state of a virtual machine to a specific date without preserving the new data produced, starting from an old snapshot. This action will delete all snapshots created in the meantime and all copies that may be present on the DR; the result of this action will be the consolidation of b...

→ Applies to: VMware ESXi 6.5 and above   Verify NTP Step 1.  Login to VMware ESXi GUI Step 2.  Access Time & date (Manage menu, System tab)   Step 3.  Confirm NTP service is running If the NTP service is running, your NTP settings are correctly configured.   Configure NTP Step 1.  Login to VMware ESXi GUI Step 2.  Access Services (Manage menu, ...

→ Applies to: SynetoOS 5.x   From web interface Step 1.  Login to SynetoOS GUI Step 2.  Click on the question mark in the top right-hand corner   Step 3.  Enable Remote Support   From CLI Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Step 3.  Enable Remote...

Error code 23159 is related to the expiration of the default SSL certificate for the IPMI web interface. To solve this problem, follow the steps below or directly connect to Super Micro official FAQ page, to access the most update information: https://www.supermicro.com/support/faqs/faq.cfm?faq=11361   Step 1.  Generate a Private Key The openssl too...

This update is for HyperCore generations G2, G3, G3+, and HyperEdge G1. This update introduces the significantly enhanced granular file-level recovery, the new secure technology for remote support operations, improved storage performance and storage usage reporting, an updated OS kernel with security and bug fixes, as well as improvements and bugfix...

→ Applies to: SynetoOS 5.x A replica is a virtual machine where its recovery points are replicated from one SynetoOS 5 appliance to a secondary SynetoOS 5 appliance.   Step 1.  Login to SynetoOS GUI Step 2.  From Protection menu, click on Replicas Example: If no replicas have been received, the page is empty. If replicas have been received, the page...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.  Connect to Luna appliance via SSH as admin ssh admin@172.16.254....

→ Applies to: SynetoOS 5.x   Step 1.  Login to SynetoOS GUI ssh admin@<your_ip_address_or_hostname>   Step 2.  From System menu, click on About       Step 3.  Click on Unlink   Step 4.  Connect to SynetoOS appliance via web interface Step 5.  After login, you will be prompted to re-link your system to Syneto Central platform...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to IPMI GUI Step 2.  Restart the system Step 3.  Press [ Shift + 0 ] when the hypervisor screen appears during system start-up Step 4. In the boot option, type the followinf command: overrideDuplicateImageDetection   Step 5. Press [ Enter ]...

→ Applies to: SynetoOS 4.x WARNING: The delete operation will delete all data/snapshots present in the datastore and will no longer be recoverable.   Via GUI Step 1.  Login to SynetoOS GUI Step 2.   Click on Datastores in the left menu   Step 3.   Select the datastore by clicking on the corresponding row   Step 4.   Click on Delete   Via CLI Step 1....

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After running the command, you need to perform logout and login again.   Step 3.  Become Super User sudo su   Step 4. Create an empty file touch /tmp/test.py   Step ...

→ Applies to: SynetoOS 4.x The term recordsize refers to the size of individual data blocks used for read-write operations. It determines the size of the chunks in which data is stored on the disk. Configuring the appropriate recordsize is critical for optimal performance based on the type of data stored and accessed. The default block size for ZFS ...

→ Applies to: VMware ESXi 6.5 and above The connection can be established from any Unix shell (bash, zsh, sh, etc.), or using emulators (like PuTTY) on Windows and macOS operating systems.   From shell Step 1.  Connect to VMware ESXi via SSH as root (replace <your_ip_address_or_hostname> with the correct ip) ssh root@<your_ip_address_or_hos...

→ Applies to: SynetoOS 4.x   Step 1.  Login to SynetoOS GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Click on Datastores in the left menu   Step 3.  Select the datastore from the list   Step 4.  Check failed snapshot error from logs   Step 5.  Access Windows Eve...

→ Applies to: SynetoOS 4.x   Step 1.  Connect HDMI cable and USB keyboard to the HYPER Edge G1 system Step 2.  Reboot the system and press F2 to enter the BIOS Step 3.  From Power menu, move on After Power Failure option   Step 4.  Select Power On   Step 5.  Move to Save button   Step 6.  Confirm Ok to restart the system...

This article provides information on how to mitigate the CVE-2023-34058 vulnerability. → Applies to: VMware Tools (from 11.0.0 to 12.3.0 included)   Vulnerability description VMware Tools contains a SAML token signature bypass vulnerability. A malicious actor that has been granted Virtual Machine Guest Operations Privileges in a target virtual machi...

→ Applies to: SynetoOS 4.x   Step 1.  Login to SynetoOS GUI Step 2.  Click on the question mark in the top right-hand corner   Step 3.  Click on Generate support bundle and wait for the archive to be created and ready for download   Step 4.  Download support bundle Once the download is completed, you can click on Cleanup to remove support bundle fro...

→ Applies to: SynetoOS 4.x Remote Access Service (RAS) uses destinations to define which network resources VPN users can access and for split tunneling. A destination is a custom-named IP network resource (or multiple) defined by the RAS administrator. Each destination has a name and a network destination, which are the actual network resources. Des...

This update is for HyperCore generations G2, G3, G3+, and HyperEdge G1. This update adds the technical preview of VMware ESXi 8 support, security fixes, as well as improvements and bug fixes for replication and retention.   Important Information about updating to this release VMware ESXi 8 support in this version is for technical preview purposes on...

→ Applies to: SynetoOS 4.x   Via GUI Step 1.   Login to SynetoOS 4 GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2. Click the Settings menu in the upper right corner Step 3.  From the dropdown menu click on Basic configuration   Step 4. Click on Gateway tab   Step 5....

→ Applies to: VMware ESXi 7.0.3K   Symptom A vmdk file is not usable on new or old datastores.   Solution Step 1.  Connect to VMware ESXi CLI (via SSH) Step 2.  Retrieve VM id vim-cmd vmsvc/getallvms   Step 3.  Login to VMware ESXi GUI Step 4.  Retrieve VM path   Step 5.  Connect to VMware ESXi CLI (via SSH) Step 6.  Run the following command (repla...

This update is for HYPER Core G4, HYPER Edge G2, HYPER Echo G1 and HYPER Echo G2. Upgrading to this release will not require a reboot if the system is running on 5.3.x version branch. Reboot is required when upgrading from 5.2.1 and older versions.   Introduction This update focuses on making Replication and Granular File Recovery more reliable, it ...

→ Applies to: SynetoOS 5.x SLA policies are used to define the following parameters for VM protection: Frequency of snapshots Retention period for protected data Replication policy to another SynetoOS 5 system Retention period for replicated data   Step 1.  Login to SynetoOS GUI Step 2.  From Protection menu, click on SLA policies The SLA policies p...

→ Applies to: SynetoOS 4.x   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Shut down and unregister all VMs except SynetoOS and SynetoFileRecovery   Step 3.   Login to SynetoOS 4 GUI (replace <your_ip_address_or_hostname> with ...

→ Applies to: SynetoOS 5.x   Step 1.  Enter the Hosts section from the left menu of SynetoOS GUI   Step 2.  Select VMware ESXi Syneto   Step 3.  From the top right corner, click on the three dots and then on Edit   Step 4. Check in Address field IMPORTANT To connect to the local hypervisor (running on the same appliance), use the IP address 172.16.2...

→ Applies to: SynetoOS 5.x   Dashboard The “Dashboard” section contains multiple information about SynetoOS 5 services and status. For more information about SynetoOS 5 dashboard, read the article SynetoOS 5 dashboard preview .   Tasks The “Tasks” section contains information about all actions performed by SynetoOS 5 system.   Virtualization Hosts: ...

→ Applies to: SynetoOS 4.x   Step 1.  Login to SynetoOS GUI Step 2.  Click on the Settings menu in the upper right corner   Step 3.  From the dropdown menu click on About   Step 4.  Click on Unlink to disconnect SynetoOS from the Central account Once the Unlink procedure has been completed, you'll be prompted to login again and to re-link your syste...

→ Applies to: SynetoOS 5.x This article explains how enabling BitLocker on a VM can impact the Granular File Recovery (GFR) feature in SynetoOS and provides alternative solutions for data recovery. Granular File Recovery (GFR) is a SynetoOS feature that allows you to restore individual files or folders from a restore point created for protected VMs....

→ Applies to: SynetoOS 5.x   Step 1.  Login to VMware ESXi GUI Step 2. Modify the settings of SynetoOS VM within VMware, increasing the disk size from 40GB to 80GB The operation must be performed when SynetoOS VM is switched off.   Step 3.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 4. Become ...

→ Applies to: SynetoOS 4.x The connection can be established from any Unix shell (bash, zsh, sh, etc.), or using PuTTY and similar emulators on Windows and macOS operating systems.   Connect from shell Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Click on Networking in the left menu   Step 3. Click on  TCP/IP stacks   Step 4. Click on  Default TCP/IP stack   Step 5. Click on  Edit settings...

→ Applies to: SynetoOS 4.x   Step 1. Connect to Syneto Central ( https://central.syneto.eu/ ) Step 2. From the left menu, click on Remote Access   Step 3.  Click on Deploy on Select the location where you want to deploy Syneto RAS.The location must have been previously created and must have at least one Syneto system in it. As soon as you click on t...

This article provides information on how to mitigate the CVE-2023-48795 vulnerability. → Applies to: SynetoOS 4.x   Vulnerability description The vulnerability compromises the integrity of the SSH protocol, by manipulating sequence numbers during the handshake. This allows an attacker, acting as a Man-in-the-Middle (MITM), to remove initial messages...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Import pool (replace <pool_name> with the correct pool name) zpool import <pool_name> Example zpool import hybrid...

→ Applies to: SynetoOS 4.1.3 and above The update requires the entire physical host to be rebooted IMPORTANT: it is recommended to backup VMware ESXi configuration before performing the update (" How to backup and restore VMware ESXi host configuration ")   Step 1.  Power-off all VMs including SynetoOS and Syneto File Recovery Step 2.  Connect to VM...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4.   All software-related logs (protections, schedules, replicas) ca...

→ Applies to: SynetoOS 4.x From web interface Step 1.  Login to SynetoOS GUI Step 2.  Click on the question mark in the top right-hand corner   Step 3.  Enable Remote Support   From CLI Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove bash_profile rm ~admin/.bash_profile After ru...

→ Applies to: SynetoOS 5.x     System Information The “System information” panel provides general system information about SynetoOS system.   Compute resources The "Compute resources" panel provides information about hardware resources (CPU and RAM) for all the VMware ESXi hosts connected to SynetoOS 5.   Storage resources The “Storage resources” pa...

→ Applies to: SynetoOS 4.x Some customers use transparent proxies that intercept SSL traffic to scan it for viruses and malicious content. This is done by generating "imitated" certificates that are used for every HTTPS connection intercepted. These certificates, however, are not publicly verifiable, meaning that no device (including SynetoOS) will ...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Remove User Shell   rm /var/storage/admin/.bash_profile   Step 3.  Create file report-protections.py vim /tmp/report-protections.py   Step 4.  Add this script to the file just created at step 3 (replace <em...

→ Applies to: SynetoOS 4.x → Applies to: VMware ESXi 6.5 and above This article describes how to upgrade the firmware of the Broadcom LSI SAS 9305-16i storage controller, installed on Syneto HYPER Core 3000 appliances, to version 16.0.12.0. The storage controller is managed directly by the SynetoOS VM and controls the data storage disks. To upgrade ...

→ Applies to: SynetoOS 4.x This process is about managing space on a ZFS pool (in this case, rpool) that is full. A possible solution is to move a large swap file (over 8 GB) to another pool, thus freeing up space on rpool.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  C...

→ Applies to: VMware ESXi 6.5 and above   Riello UPS with the Netman 204 network adapter, allows VMs and the server to be shut down and started up in an orderly manner in the event of a power failure. The Netman 204 can be configured to connect to the VMware ESXi hypervisor and perform various actions in the event of a power failure or restoration. ...

→ Applies to: SynetoOS 4.x and SynetoOS 5.x running VMware ESXi 7.0.3 (build 23307199) and above The update requires the entire physical host to be rebooted NOTE ■ Reverting to a previous version after upgrading to ESXi 8.0.x, does not revert the tools-light vib version installed on the ESXi host. ■ Rolling from ESXi 8.0.x to 7.0.x is acceptable, as...

→ Applies to: SynetoOS 5.x All commands in this article are intended to be executed via SynetoOS CLI.   Tracking logins List all logins less /var/log/secure EXAMPLE Mar 5 09:24:01 Syneto01 sudo[76529]: root : PWD=/root ; USER=root ; COMMAND=/bin/hostname -I Mar 5 09:24:01 Syneto01 sudo[76529]: pam_unix(sudo:session): session opened for user root by ...

→ Applies to: SynetoOS 5.x Some customers use transparent proxies that intercept SSL traffic to scan it for viruses and malicious content. This is done by generating "imitated" certificates that are used for every HTTPS connection intercepted. These certificates, however, are not publicly verifiable, which means that no device (including SynetoOS) w...

→ Applies to: SynetoOS 4.x All commands in this article are intended to be executed via SynetoOS CLI.   Tracking logins List all logins less /var/log/secure.log IMPORTANT You can check for older files (e.g. "secure.log.0", "secure.log.N") and access them. EXAMPLE Mar 3 03:12:00 Syn02 sudo: admin : PWD=/var/storage/admin ; USER=root ; COMMAND=/usr/bi...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI Step 2.  Access Users page (Manage menu, Security & users tab)   Step 3.  Add a new user Click Add user button Create a new user name in the format syn-xxxxxxxx (8 numbers of your choice) Provide a description Choose and confirm password The new user is now shown in the ...

→ Applies to: SynetoOS 4.x “rpool” has reached over 80% of its capacity and the user has been informed by email.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges...

→ Applies to: SynetoOS 4.x The following steps allow you to restore the state of a VM to a specific date.   Step 1.  Login to SynetoOS GUI Step 2.   From the left menu, click on Datastores   Step 3.   Select the datastore by clicking on the corresponding row   Step 4.   Click on Snapshots   Step 5. Select date and time you want to restore   Step 6. ...

For easier management of your Syneto appliances, Central implements the concept of location. A location should be defined for each company office that hosts a Syneto appliance (headquarters, ROBO/Edge sites). Creating a location is also a prerequisite for the Syneto Central RAS (Remote Access Service), as it is deployed per location. Location manage...

This article provides information on how to mitigate the CVE-2023-34057 vulnerability. → Applies to: VMware Tools (from 10.3.0 to 12.1.0 included)   Vulnerability description VMware Tools contains a local privilege escalation vulnerability. A malicious actor with local user access to a guest virtual machine may elevate privileges within the virtual ...

JBOD stands for Just a Bunch Of Disks and is a type of multilevel configuration for disks. It refers to a collection of disks in a computer system or array combined as one logical volume. JBOD is used by organizations that need an efficient on-premises storage method and it offers huge amounts of storage that can be configured depending on the user'...

  Step 1.  Login to IPMI GUI Step 2.  From “Maintenance” menu select “Unit Reset”   Step 3.  From the “Unit Reset” tab click on “Reset” button   Step 4.  Confirm BMC reboot   Step 5.  Re-login after reboot...

→ Applies to: SynetoOS 5.x Make sure to setup the correct parameters (frequency, replication and retention periods) within SLA policies , before to continue.   Step 1.  Login to SynetoOS GUI Step 2.  From Virtualization menu, click on Virtual machines   Step 3.  Select the VM you want to protect   Step 4.  Click on Protect tab in the right panel   S...

This update is for HYPER Echo, HYPER Edge G2, and HYPER Core 1000T series.   Introduction SynetoOS 5.2.1 introduces the improved User Interface with huge improvements in speed and responsiveness. Also the new Dashboard brings all the important metrics in front of you as soon as you login. With your feedback we have redesigned the Replication overvie...

→ Applies to: SynetoOS 4.x An Access Control List (ACL) is a mechanism used to define and manage permissions for users or groups to access resources such as files, directories, or systems. ACLs provide more granular control than traditional permission systems such as the UNIX read/write/execute model.   Step 1. Connect to Syneto Central ( https://ce...

→ Applies to: SynetoOS 5.x Each restore point created by a SLA policy in SynetoOS 5 is a stand-alone complete image of the protected virtual machine, in a specific time. SynetoOS 5 allows instant restoration of a virtual machine from a restore point.    Step 1.  Login to SynetoOS GUI Step 2.  From Virtualization menu, click on Virtual machines Examp...

This update is for HYPER Core G4, HYPER Edge G2, HYPER Echo G1 and HYPER Echo G2. Upgrading to this release will not require a reboot if the system is running on 5.3.x version branch. Reboot is required when upgrading from 5.2.1 and older versions.   Introduction This update finishes a series of major Replication and Granular File Recovery improveme...

→ Applies to: SynetoOS 4.4.0 and above running VMware ESXi 6.5.0 (build 13932383) and above The update requires the entire physical host to be rebooted IMPORTANT: it is recommended to backup VMware ESXi configuration before performing the update (" How to backup and restore VMware ESXi host configuration ")   Step 1.  Power-off all VMs including Syn...

→ Applies to: SynetoOS 5.x The connection can be established from any Unix shell (bash, zsh, sh, etc.), or using PuTTY and similar emulators on Windows and macOS operating systems.   Connect from shell Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Conn...

→ Applies to: SynetoOS 4.x   Step 1.  Login to SynetoOS GUI Step 2.  Shutdown Management VM   Step 3.  Login to VMware ESXi GUI Step 4.  Add a new virtual switch (Networking menu, Virtual switches tab)   Step 5.  Create a new port group (Networking menu, Port groups tab)   Step 6.  Add a new network adapter on the SynetoOS VM From SynetoOS VM, enter...

  Step 1.  Connect to VMware ESXi CLI (via SSH) ssh root@172.16.254.1   Step 2.  Verify ADMIN user number cd /opt/syneto/bin ./ipmitool user list – or – cd /opt/bin ./ipmitool user list   Step 3.  Set new password (replace <N> with the correct number) /opt/syneto/bin/ipmitool user set password <N>...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become a super user sudo su   Step 3.  Navigate to this folder cd /var/log   Step 4.  Search for FailOver/FailBack logs with this command cat /var/log/app.log | grep DatastoreFailover SynetoOS manages multiple...

  Step 1.  Connect to Syneto Central ( https://central.syneto.eu/ ) Step 2.  Click on Forgot password?   Step 3.  Enter the e-mail address previously registered in Syneto Central and click on Send If the e-mail address is not registered, the system will return the following error: "Failed to send password reset instructions. Cannot find user with em...

If you already use the Syneto Cloud Gate service and want to increase the available storage space, you can use the appropriate form at the link below and you will be contacted by a Syneto sales representative. Cloud Gate Orders...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3.  Edit environment file vi /etc/environment Proxy configuration with credentials Make sure to copy and paste the exact lines below (replace <//DOMAIN\\user> , <p...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Become Super User sudo su   Step 3.  Execute this command kubectl exec -it pods/postgres-postgresql-0 -- bash -c 'PGPASSWORD=$POSTGRES_PASSWORD psql --host localhost --user postgres -d chronos -c "select host,...

→ Applies to: SynetoOS 5.x By default, SynetoOS 5 is not automatically connected to the local VMware ESXi hypervisor. The connection must be manually performed, creating a custom ESXi user with the same root permissions. The connection to the local ESXi hypervisor is always performed through the internel IP address 172.16.254.1.   Create a custom ES...

→ Applies to: SynetoOS 4.x Microsoft has published information about a Netlogon and elevation of privilege vulnerability, covered by CVE-2020-1472. The highlighted patches are the standard monthly patches (monthly rollups, security-only bundles, cumulative updates, etc.), but according to the FAQ section of the CVE page, additional steps are needed ...

  Step 1.   Connect to VMware ESXi CLI (via SSH) Step 2.   Check the current network parameters /opt/syneto/bin/ipmitool lan print – or – /opt/bin/ipmitool lan print   Step 3.   Set IP address ipmitool lan set 1 ipsrc static ipmitool lan set 1 ipaddr x.x.x.x   Step 4.  Set subnet mask ipmitool lan set 1 netmask x.x.x.x   Step 5.  Set gateway ipmitoo...

  Step 1.  Download the following ZIP file Download ZIP   Step 2.  Prepare a bootable USB drive (FAT32) Step 3.  Extract the file contents   Step 4.  Copy the contents on the bootable USB drive According to your specific scenario, you will need to copy specific files on the USB drive. For example, if  you want to flash the controller firmware from I...

→ Applies to: SynetoOS 5.x   Step 1.  Login to SynetoOS GUI Step 2.  In the top-right corner, click on the User icon Step 3.   Click on Account Step 4.   Click on Change password   Step 5.   Fill in the fields and click on Change...

→ Applies to: SynetoOS 5.x   Via appliance Step 1.  Check the label on the top of the Syneto appliance   Via GUI Step 1.  Login to SynetoOS GUI Step 2.  Click on About in the left menu   Step 3.  The screen will display the serial number   Via CLI   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>...

→ Applies to: SynetoOS 4.3 and above Starting with SynetoOS 4.3, the installer detects that we are running a nested virtualization scenario and will create a root pool of only 4GB. While this is sufficient to store a version of SynetoOS, upgrading to a version that has been heavily modified fails. This happens when trying to upgrade from 4.3 or 4.4 ...

→ Applies to: SynetoOS 4.x   Via appliance Step 1.  Check the label on the top of the Syneto appliance   Via GUI Step 1.  Login to SynetoOS GUI Step 2.  Click on the gear icon in the top right corner   Step 3.  Click on About   Step 4.  The screen will display the serial number   Via CLI   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh ...

  Step 1.  Login to IPMI GUI Step 2.  Access Configuration panel   Step 3.   Click on Network tab   Step 4.   Click on Use the following IP address option   Step 5.   Change network settings and click on Apply...

The operation requires the entire physical host to be rebooted PREREQUISITES ■ IPMI : ensure you have access to the IPMI interface for remote management. ■ ISO : ensure you have the ISO file provided by Syneto Customer Support, for installation or upgrade. ■ Java : verify that Java is correctly installed on your system, to support necessary tools. ■...

→ Applies to: SynetoOS 4.x   Via GUI Step 1.   Login to SynetoOS 4 GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2. Click the Settings menu in the upper right corner Step 3.  From the dropdown menu click on Basic configuration   Step 4. Click on Domain tab   Step 5. ...

→ Applies to: SynetoOS 5.x Replication targets configuration can only be performed between two SynetoOS 5 appliances and/or SynetoOS 5 VA.   Step 1.  Login to SynetoOS GUI Step 2.  From Protection menu, click on Replication targets   Create a new replication target Step 1.  Click the button Add Target   Step 2.  Configure the parameters and click th...