How to Solve "Installation Error" in VMware ESXi

Written By Sebastian Sime (Super Administrator)

Updated at July 9th, 2026

→ Applies to: VMware ESXi 6.5 and above

Ensure ISO contents are accessible by mounting it on your server

 

Step 1. Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname)

https://<your_ip_address_or_hostname>

 

Step 2 (Optional). If an existing SynetoOS VM is found registered in the environment, unregister it before proceeding

Step 3. Open Datastore Browser (Storage menu, Datastores tab)

 

Step 4. Copy and Overwrite all files from the ISO under the scripts folder, in datastore1, deployment folder

 

Step 5. Copy and Overwrite the SynetoOS.vmx file from the ISO under the scripts folder, in datastore1, SynetoOS folder

 

Step 6. Connect to the VMware ESXi CLI ("How to Connect to Vmware ESXi CLI”)

Step 7. Reinstall the corrupted VIBs

esxcli software vib install -v /vmfs/volumes/datastore1/deployment/syn_hc.vib -f
esxcli software vib install -v /vmfs/volumes/datastore1/deployment/syn_sce.vib -f
esxcli software vib install -v /vmfs/volumes/datastore1/deployment/syn_tool.vib -f
esxcli software vib install -v /vmfs/volumes/datastore1/deployment/syn_ui.vib -f

 

Step 8. Reboot

Wait for the server to start after the reboot

 

Step 9. Navigate to the deployment folder

cd /vmfs/volumes/datastore1/deployment/

 

Step 10. Execute script

./021-config-passthru-map.sh

The process consists of three sequential phases that normally execute one after another, with an automatic system reboot following each phase. 
If the next phase fails to trigger automatically after the initial script completes, please proceed with the manual steps from Step 12 (Optional).

 

Step 11. Reboot

Wait for the server to start after the reboot

 

Step 12 (Optional). Execute second script

./022-enable-passthru-for-all-hbas.sh

 

Step 13 (Optional). Reboot

Step 14 (optional). Delete passthrough scripts

rm 021-config-passthru-map.sh
rm 022-enable-passthru-for-all-hbas.sh

 

Step 15 (Optional). Reboot

Step 16 (Optional). In case of errors, check for new logs

ls -alh /scratch/log/syneto-*

 

Step 17. Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname)

https://<your_ip_address_or_hostname>

 

Step 18. Register and power on the SynetoOS VM