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How to Solve Aurora Service Connectivity Missing in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. List Pods and Statuses kubectl get pods -A EXAMPLE OUTPUT Click to Zoom To be operational, the value in the Ready column for each pod must be a fraction equal to 1 (e.g....
0 min reading timeHow to Run a Speed Test in SynetoOS 4
→ Applies to: SynetoOS 4.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell) un sh Step 3. Get root privileges sudo su - Step 4. Create a Virtual Environment python3 -m venv st Step 5. Enter t...
0 min reading timeHow to Export a VM from Syneto Hyperion to Proxmox
→ Applies to: Hyperion 9.x and above Step 1. Login to SynetoOS GUI (replace <your_ip_address_or_hostname> with the correct information) https://<your_ip_address_or_hostname> Step 2. From Virtualization menu, click on Virtual machines Step 3. Select the VM you want to shutdown Step 4. Shutdown the VM Step 5. Write down the V...
1 min reading timeHow to Identify VM Storage Folders via CLI in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Edit /tmp/vmlist file vi /tmp/vmlist IMPORTANT Make sure to copy and paste the exact lines below (replace <pool_name> with the correct pool name) #!/bin/bash # Initia...
0 min reading timeHow To List and Identify ZFS Volumes in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Edit /tmp/zfs-list.py file vi /tmp/zfs-list.py IMPORTANT Make sure to copy and paste the exact lines below #!/usr/bin/env python3 import subprocess import os import sys RED...
1 min reading timeHow to Cancel a Task in Progress from CLI in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Access Chronos database kubectl exec -it pods/postgres-postgresql-0 -- bash -c 'PGPASSWORD=$POSTGRES_PASSWORD psql --host localhost --user postgres -d chronos' Step 4....
0 min reading timeHow to Check Teleport Service Status via CLI in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Check DNS servers cat /etc/resolv.conf EXAMPLE nameserver 192.168.4.25 nameserver 8.8.8.8 Step 4. Check if the configured DNS can resolve the Teleport web address (replace ...
1 min reading timeHow to Check Service Port Status via CLI in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Check services ports status python3 /usr/share/syneto-edge/repo/check_ports EXAMPLE OUTPUT Checking local services... RabbitMQ (5672): OK Postgres (5432): OK Checking Telepor...
0 min reading timeHow to Check Teleport Service Status via CLI in SynetoOS 4
→ Applies to: SynetoOS 4.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Change into Solaris shell (in case you're directed to an unsupported shell) un sh Step 3. Get root privileges sudo su - Step 4. Check DNS servers cat /etc/resolv.conf EXAMPLE nameserver 192.168.4.25 names...
0 min reading timeHow to Check Disk Health Using 'smartctl' in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Run command to start a short self-test (replace <path_to_disk> with the path of the disk to be tested) sudo smartctl -t short <path_to_disk> Use one of the f...
0 min reading timeHow to Test Email Sending in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Edit /tmp/swaks file vi /tmp/swaks IMPORTANT Make sure to copy and paste the exact lines below. #!/usr/bin/env perl # use 'swaks --help' to view documentation for this p...
69 min reading timeHow to Check Disks I/O Usage in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Run to check I/O usage of disks iostat -xz 1 Parameter Usage -x Displays eXtended statistics -z Suppresses output for devices with zero activity -k Displays statistics in Kil...
1 min reading timeHow to Check Volume Status in SynetoOS 4
→ Applies to: SynetoOS 4.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Change into Solaris shell (in case you're directed to an unsupported shell) un sh Step 3. Get root privileges sudo su - Step 4. Download the tool sbrc.pkg wget -P /tmp https://storage.googleapis.com/synet...
0 min reading timeHow to Manage USB Device Passthrough in VMware ESXi
→ Applies to: VMware ESXi 6.5 and above Step 1. Connect to VMware ESXi via CLI ( “ How to Connect to Vmware ESXi CLI ”) List USB devices esxcli hardware usb passthrough device list Bus Port VendorId ProductId DeviceName PassthroughStatus ---- -------- --------- ------------------------------ 1 1 0x0781 0x5583 SanDisk Corp. Cruzer Glide disabled 1...
0 min reading timeHow to Generate a New UUID in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Generate a new UUID uuidgen EXAMPLE uuidgen e2d0a584-c6fa-4e76-bcd9-2966886ec130...
0 min reading timeHow to Check Teleport Service Status via CLI in SynetoOS 6
→ Applies to: SynetoOS 6.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Check DNS servers cat /etc/resolv.conf EXAMPLE nameserver 192.168.4.25 nameserver 8.8.8.8 Step 4. Check if the configured DNS can resolve the Teleport web address (replace ...
1 min reading timeHow to Cleanup RabbitMQ Queue in SynetoOS 5
→ Applies to: SynetoOS 5.x WARNING The operation will cause a temporary service downtime. Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Check RabbitMQ queue kubectl exec -it pods/rabbitmq-0 -- rabbitmqctl list_queues | grep -e ".XQ" | wc -l E...
0 min reading timeHow to Solve "Failed to Define Network" Error When Creating a Virtual Network in Hyperion
→ Applies to: Hyperion 9.x and above Symptom After creating a new virtual network connected to a vSwitch using the command: syneto-nmctl network create --name "<network_name>" --vswitch <vswitch_name> in some situations the operation may fail and return an error indicating that the network cannot be defined. This issue can occur during...
0 min reading timeHow to Perform a Stress Test for a Pool in SynetoOS 5
→ Applies to: SynetoOS 5.x IMPORTANT The following script creates 100 files simultaneously (each file will be 100MB) and it will write a total of 10GB per pool in one burst. Once finished, it logs the results in /tmp/dd_stress.log and deletes all the created files. Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_addre...
1 min reading timeHow to Delete Unlinked Snapshots from GUI in SynetoOS 5
→ Applies to: SynetoOS 5.x IMPORTANT Perform this steps if snapshots still appear in GUI after deleting them via CLI. Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Delete snapshots via CLI (“ How to Delete Snapshots from CLI in SynetoOS 5 ”) Step ...
1 min reading timeHow to Reset VMware Skyline Password
→ Applies to: VMware ESXi 6.5 and above VMware Skyline is an automated support technology that uses data from your infrastructure to identify potential risks such as configuration errors, security vulnerabilities, and hardware incompatibilities and provides specific, actionable solutions before they lead to system downtime. Step 1. Connect to V...
0 min reading timeHow to Manage RAS (Remote Access Service) Users in SynetoOS 4
→ Applies to: SynetoOS 4.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell) un sh Step 3. Become Super User sudo su RAS Commands Check available options config ras EXAMPLE OUTPUT root@MBC-syneto...
1 min reading timeHow to Solve "name or service not known" Error in SynetoOS 5
→ Applies to: SynetoOS 5.x Symptom In some cases, when SynetoOS is unable to properly resolve hostnames via DNS, the following error is returned while attempting to protect virtual machines: “Recovery point failing, downloader error: Host address lookup for server esx-1.lan failed: Name or service not known”. Solution Step 1. Connect to SynetoO...
0 min reading timeHow to Expand a Storage Pool Without Adding a New Disk in Syneto OS6
→ Applies to: SynetoOS 6.x IMPORTANT In this specific scenario, no new VMDK is added to the virtual machine. Instead, the procedure involves changing the size of the existing virtual disk (VMDK) from the VMware ESXi interface. Step 1. Shutdown all VMs Step 2. Increase VMDK size (" How to Increase Disk Space for a SynetoOS VMDK in VMware ESXi ") ...
1 min reading timeHow to Run a Speed Test in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su Step 3. Download the package curl -s https://packagecloud.io/install/repositories/ookla/speedtest-cli/script.rpm.sh | sudo bash EXAMPLE OUTPUT [root@syneto-os-5 admin]# curl -s https...
2 min reading timeHow to Upload Files in SynetoOS 4
→ Applies to: SynetoOS 4.x From CLI Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell) un sh Step 3. Get root privileges sudo su - Step 4. Upload file or folder (replace <path/to/filename.file...
1 min reading timeHow to Perform a Stress Test for a Pool in SynetoOS 6
→ Applies to: SynetoOS 6.x IMPORTANT The following script creates 100 files simultaneously (each file will be 100MB) and it will write a total of 10GB per pool in one burst. Once finished, it logs the results in /tmp/dd_stress.log and deletes all the created files. Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_addre...
1 min reading timeHow to Solve "SolidWorks License Manager Activation Failure" in Hyperion
→ Applies to: Hyperion 9.x and above Step 1. Login to SynetoOS GUI https://<your_ip_address_or_hostname> Step 2. From Storage menu, click on Volumes Step 3. I dentify the volume ID (uuid) Step 4. From Virtualization menu, click on Virtual machines Step 5. I dentify the VM Step 6. Connect to SynetoOS appliance via SSH as admin ssh...
1 min reading timeEndpoints and Ports in Cloud Gate
→ Applies to: Cloud Gate powered by N-able Cove Data Protection IMPORTANT The specific firewall ports and FQDNs listed below should never be changed, as they are essential for the proper functioning of the Cloud Gate system powered by N-able Cove Data Protection. Any modifications not aligned with the instructions in this document may prevent the sy...
0 min reading timeHow to Test Data Packet Transmission Using a Specific MTU Between Two Hosts in SynetoOS 4
→ Applies to: SynetoOS 4.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell) un sh Step 3. Get root privileges sudo su - Step 4. Test the transmission of packets with a specific MTU value (repla...
0 min reading timeHow to Monitor Performance with 'htop'
→ Applies to: SynetoOS 5.x , SynetoOS 6.x and above htop command provides an interactive, real-time view of system processes for monitoring CPU, memory, and resource usage. Main controls include: ↑/↓ (navigate), Enter (select), Space (mark/unmark), u (filter by user), s (trace system calls), l list open files. Step 1. Connect to SynetoOS applian...
0 min reading timeHow to Manage USB Device Passthrough in Hyperion
→ Applies to: Hyperion 9.x and above Step 1. Connect to Hyperion appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Become Super User sudo su - Step 3. Download the script in tmp directory wget -P /tmp https://storage.googleapis.com/syneto_public_files/downloads/Syneto-Tools/USB/syneto-usbctl.sh Step 4 (optiona...
4 min reading timeHow to Install Datto RMM Agent in SynetoOS 6
→ Applies to: SynetoOS 6.x The Datto RMM agent is a lightweight software that can be installed on a device to enable remote monitoring and management by a service provider. It collects device information, allows for proactive monitoring, remote support (including remote takeover), patch deployment, and automated maintenance, and communicates this da...
2 min reading timeHow to Perform a Stress Test for a Pool in SynetoOS 4
→ Applies to: SynetoOS 4.x IMPORTANT The following script targets two directories: /flash & /hybrid. It creates 100 files simultaneously (each file will be 100MB) and it will write a total of 10GB per pool in one burst. Once finished, it logs the results in /tmp/dd_stress.log and deletes all the created files. Step 1. Connect to SynetoOS appl...
1 min reading timeHow to Test Data Packet Transmission Using a Specific MTU Between Two Hosts in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Test the transmission of packets with a specific MTU value (replace <packets_size> with the MTU packet size to send and <ip> with the target IP) ping -s <...
0 min reading timeHow to Generate Support Bundle in SynetoOS 5
→ Applies to: SynetoOS 5.x Step 1. Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname> Step 2. Get root privileges sudo su - Step 3. Edit /tmp/generate-support-bundle.sh file vi /tmp/generate-support-bundle.sh IMPORTANT Make sure to copy and paste the exact lines below. #!/usr/bin/env bash # This scri...
5 min reading time