→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3.   Edit /tmp/vmlist file vi /tmp/vmlist IMPORTANT Make sure to copy and paste the exact lines below (replace <pool_name> with the correct pool name) #!/bin/bash # Initia...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Access Chronos database kubectl exec -it pods/postgres-postgresql-0 -- bash -c 'PGPASSWORD=$POSTGRES_PASSWORD psql --host localhost --user postgres -d chronos'   Step 4....

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Run command to start a short self-test (replace <path_to_disk> with the path of the disk to be tested) sudo smartctl -t short <path_to_disk> Use one of the f...

→ Applies to: SynetoOS 5.x IMPORTANT Perform this steps if snapshots still appear in GUI after deleting them via CLI.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Delete snapshots via CLI (“ How to Delete Snapshots from CLI in SynetoOS 5 ”) Step ...

→ Applies to: Hyperion 9.x and above   Step 1.  Login to SynetoOS GUI (replace <your_ip_address_or_hostname> with the correct information) https://<your_ip_address_or_hostname>   Step 2.  From Virtualization menu, click on Virtual machines   Step 3.  Select the VM you want to shutdown   Step 4. Shutdown the VM   Step 5.  Write down the V...

→ Applies to: VMware ESXi 6.5.0 and above PREREQUISITES ■ Maintenance mode: ensure the host is in maintenance mode and a downtime window is available, as the update requires a reboot to complete;   Step 1. Connect to the VMware ESXi CLI as root “ How to Connect to Vmware ESXi CLI ” Step 2 (optional). Verify current firmware version esxcli network ni...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3.  Edit /tmp/zfs-list.py file vi /tmp/zfs-list.py IMPORTANT Make sure to copy and paste the exact lines below  #!/usr/bin/env python3 import subprocess import os import sys RED...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.   Click on Virtual Machines , then click on the PXE VM   Step 3. Click on PXE VM Console   Step 4. Login to the PXE VM Default credentials: Userna...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2.  Click on Virtual Machines , then click on the PXE VM   Step 3. Click on PXE VM Console   Step 4. Login to the PXE VM Default credentials: Usernam...

→ Applies to: SynetoOS 4.x Netcat is a versatile command-line utility used for reading and writing data across network connections using TCP or UDP protocols.  It is commonly referred to as a networking tool, designed to be a reliable back-end utility that can be used directly or integrated with other programs and scripts.   Step 1.  Connect to Syne...

→ Applies to: Hyperion 9.x and above IMPORTANT VirtIO drivers on Linux distributions are included within the kernel packages (newer kernel versions provide newer VirtIO drivers); therefore, since a kernel upgrade will be performed, it is highly recommended to ensure a recent VM backup or snapshot is available to allow rollback in case any issues occ...

→ Applies to: Hyperion 9.x and above VirtIO drivers can be verified using one of the following methods.   Step 1.  Connect to the VM via SSH as root (replace <your_ip_address_or_hostname> with the VM ip/hostname) ssh root@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Method #1 – Check Kernel Messages Check VirtIO dr...

→ Applies to: Hyperion 9.x and above Ensure an available backup for the VM you want to restore exists in the Cloud Gate powered by N-able Cove Data Protection platform.   Step 1.  Login to Cove GUI https://backup.management   Step 2.  From Management menu, click on Downloads   Step 3.  From Bare-Metal Recovery section, click on Linux.iso   Step 4.  ...

This article lists Dell PowerEdge 14th Generation supported server models and related certified components for installing SynetoOS (Software Only). PREREQUISITES To ensure optimal performance, the following system requirements must be met: – Memory: SynetoOS requires a minimum of 32 GB of dedicated RAM. – Storage: At least 20% of the total storage c...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Login to VMware ESXi GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname) https://<your_ip_address_or_hostname>   Step 2. Click on Storage then select the datastore where to upload the files   Step 3. Click on Datastore browser   Step 4. Click on Upload then select th...

This article lists Dell PowerEdge 17th Generation supported server models and related certified components for installing SynetoOS (Software Only). PREREQUISITES To ensure optimal performance, the following system requirements must be met: – Memory: SynetoOS requires a minimum of 32 GB of dedicated RAM. – Storage: At least 20% of the total storage c...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Become Super User sudo su   Manage Files Set file as immutable and persistent (replace <file_name> ...

→ Applies to: SynetoOS 5.x   Symptom When attempting to perform the "Convert to Original" operation, an error may occur with the message "Dataset is busy" because a system process is still using the virtual disk.   Solution Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super Us...

→ Applies to: Hyperion 9.x and above   Step 1.  Connect to Hyperion appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su -   Step 3. Download the script in tmp directory wget -P /tmp https://storage.googleapis.com/syneto_public_files/downloads/Syneto-Tools/USB/syneto-usbctl.sh   Step 4 (optiona...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4. Check DNS servers cat /etc/resolv.conf EXAMPLE nameserver 192.168.4.25 names...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4. Download the tool sbrc.pkg wget -P /tmp https://storage.googleapis.com/synet...

→ Applies to: SynetoOS 4.x IMPORTANT The following script targets two directories: /flash & /hybrid. It creates 100 files simultaneously (each file will be 100MB) and it will write a total of 10GB per pool in one burst. Once finished, it logs the results in /tmp/dd_stress.log and deletes all the created files.   Step 1.  Connect to SynetoOS appl...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4. Test the transmission of packets with a specific MTU value (repla...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Test the transmission of packets with a specific MTU value (replace <packets_size> with the MTU packet size to send and <ip> with the target IP) ping -s <...

→ Applies to: Hyperion 9.x and above   Step 1. Login to UPS Appliance GUI (replace <ups_vm_ip> with the correct information) https://<ups_vm_ip>/ Default credentials: Username: admin Password: admin   Add UPS Step 1. Click the Settings tab, select UPS Configuration, add the UPS IP address, set the SNMP community (default: public), and th...

→ Applies to: SynetoOS 6.x The Datto RMM agent is a lightweight software that can be installed on a device to enable remote monitoring and management by a service provider. It collects device information, allows for proactive monitoring, remote support (including remote takeover), patch deployment, and automated maintenance, and communicates this da...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Generate a new UUID uuidgen EXAMPLE uuidgen e2d0a584-c6fa-4e76-bcd9-2966886ec130...

→ Applies to: SynetoOS 4.x , SynetoOS 5.x and SynetoOS 6.x running VMware ESXi 7.0.3 (build 23307199) and above The update requires the entire physical host to be rebooted IMPORTANT It is recommended to backup VMware ESXi configuration before performing the update (" How to Backup/Restore Host Configuration in VMware ESXi ") NOTE ■ Reverting to a pr...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3. Become Super User sudo su   RAS Commands Check available options config ras EXAMPLE OUTPUT root@MBC-syneto...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Manage Files Set file as immutable and persistent (replace <file_name_path> with the complete path and file name) chattr +i <file_name_path> EXAMPLE chattr +i /tmp/t...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Run command (replace <relative-time> with the correct information) journalctl -u teleport --since "<relative-time>" | grep AUDIT EXAMPLE journalctl -u telepo...

→ Applies to: Hyperion 9.x and above Ensure an available backup for the VM you want to restore exists in the Cloud Gate powered by N-able Cove Data Protection platform.   Step 1.  Login to Cove GUI https://backup.management   Step 2.  From Management menu, click on Downloads   Step 3.  From Bare-Metal Recovery section, click on Windows.iso   Step 4....

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Check DNS servers cat /etc/resolv.conf EXAMPLE nameserver 192.168.4.25 nameserver 8.8.8.8   Step 4. Check if the configured DNS can resolve the Teleport web address (replace ...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4. List snapshot services synetoid list IMPORTANT From the list, ide...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Edit /tmp/swaks file vi /tmp/swaks IMPORTANT Make sure to copy and paste the exact lines below. #!/usr/bin/env perl # use 'swaks --help' to view documentation for this p...

→ Applies to: Hyperion 9.x and above PREREQUISITES   Ensure the appliance is running SynetoOS 6.0.1 or later Symptom After creating a new virtual network connected to a vSwitch using the command: syneto-nmctl network create --name "<network_name>" --vswitch <vswitch_name> in some situations the operation may fail and return an error indi...

→ Applies to: SynetoOS 4.x   From CLI Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4. Upload file or folder (replace <path/to/filename.file...

→ Applies to: Hyperion 9.x and above UPS Appliance Overview The UPS (Uninterruptible Power Supply) appliance is a virtual machine (VM) running dedicated power-management software, such as APC PowerChute or CyberPower PowerPanel. It communicates with the physical UPS hardware using network protocols (SNMP/IP) or USB connections, and is responsible fo...

→ Applies to: SynetoOS 5.x , SynetoOS 6.x and above htop command provides an interactive, real-time view of system processes for monitoring CPU, memory, and resource usage.  Main controls include: ↑/↓ (navigate), Enter (select), Space (mark/unmark), u (filter by user), s (trace system calls), l list open files.   Step 1.  Connect to SynetoOS applian...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Check datastore path curl http://minerva.edge.local/vmware/datastores | python3 -m json.tool EXAMPLE OUTPUT [root@syneto-os-Test ~]# curl http://minerva.edge.local/vmwar...

→ Applies to: Hyperion 9.x and above   Step 1.  Connect to Hyperion appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Add new e1000 network interface (replace <vm_name> with the correct information) If the virtual machine is powered off: virsh attach-interface --domain <vm...

→ Applies to: SynetoOS 4.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2 (optional).  Change into Solaris shell (in case you're directed to an unsupported shell) un sh   Step 3.  Get root privileges sudo su -   Step 4. Create a Virtual Environment python3 -m venv st   Step 5. Enter t...

→ Applies to: SynetoOS 5.x lshw -class disk command lists all the disk devices in the system, providing details such as the model and the manufacturer, which can help to physically identify the device. Exploring /dev/disk/ : This directory contains symbolic links to all disks, organized by ID, label, UUID, and path. These links can help you identify...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Check services ports status python3 /usr/share/syneto-edge/repo/check_ports EXAMPLE OUTPUT Checking local services... RabbitMQ (5672): OK Postgres (5432): OK Checking Telepor...

→ Applies to: SynetoOS 6.x   Step 1.  Login to SynetoOS GUI Step 2 (optional).  Add Replication Target (" How to Manage Replication Targets in SynetoOS 6 ") If the replication target is already configured, this step is not required   Step 3 (optional). Configure a SLA policy to replicate (“ How to Configure a SLA policy to Replicate on a Secondary S...

→ Applies to: Hyperion 9.x and above   Step 1.  Connect to the VM via SSH as root (replace <your_ip_address_or_hostname> with the VM ip/hostname) ssh root@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Check disk bus to ensure VirtIO transport is active lsblk -d -o NAME,TRAN EXAMPLE OUTPUT NAME TRAN vda virti...

→ Applies to: SynetoOS 5.x WARNING The operation will cause a temporary service downtime.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Check RabbitMQ queue kubectl exec -it pods/rabbitmq-0 -- rabbitmqctl list_queues | grep -e ".XQ" | wc -l E...

→ Applies to: Hyperion 9.x and above This article outlines the native VirtIO drivers status for common Linux distributions.  Use this list to determine if manual driver injection is required during a recovery or migration. Rocky Linux / RHEL OS Version VirtIO Status RHEL / Rocky 7 Included by default RHEL / Rocky 8 Included by default RHEL / Rocky 9...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Download the package curl -s https://packagecloud.io/install/repositories/ookla/speedtest-cli/script.rpm.sh | sudo bash EXAMPLE OUTPUT [root@syneto-os-5 admin]# curl -s https...

→ Applies to: Hyperion 9.x and above   Step 1.  Connect to UPS Appliance via SSH as admin ssh admin@<ups_vm_ip> Default credentials: Username: admin Password: admin   Step 2.  Get root privileges doas su -   Service Status Verification Check services status rc-service lighttpd status rc-service ups-monitor-api status   Service Restart Restart ...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. List Pods and Statuses kubectl get pods -A EXAMPLE OUTPUT Click to Zoom To be operational, the value in the Ready column for each pod must be a fraction equal to 1 (e.g....

→ Applies to: SynetoOS 6.x IMPORTANT The following script creates 100 files simultaneously (each file will be 100MB) and it will write a total of 10GB per pool in one burst. Once finished, it logs the results in /tmp/dd_stress.log and deletes all the created files.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_addre...

→ Applies to: Hyperion 9.x and above   Step 1. Login to UPS Appliance GUI (replace <ups_vm_ip> with the correct information) https://<ups_vm_ip>/ Default credentials: Username: admin Password: admin   Step 2. Click the Settings tab, select Update Appliance, then click Check for Updates A backup is automatically created   Step 3. Click Up...

→ Applies to: SynetoOS 5.x IMPORTANT The following script creates 100 files simultaneously (each file will be 100MB) and it will write a total of 10GB per pool in one burst. Once finished, it logs the results in /tmp/dd_stress.log and deletes all the created files.   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_addre...

→ Applies to: VMware ESXi 6.5 and above   VMware Skyline is an automated support technology that uses data from your infrastructure to identify potential risks such as configuration errors, security vulnerabilities, and hardware incompatibilities and provides specific, actionable solutions before they lead to system downtime.   Step 1.  Connect to V...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Run to check I/O usage of disks iostat -xz 1 Parameter Usage -x Displays eXtended statistics -z Suppresses output for devices with zero activity -k Displays statistics in Kil...

→ Applies to: SynetoOS 6.x IMPORTANT In this specific scenario, no new VMDK is added to the virtual machine. Instead, the procedure involves changing the size of the existing virtual disk (VMDK) from the VMware ESXi interface.   Step 1.  Shutdown all VMs Step 2.  Increase VMDK size (" How to Increase Disk Space for a SynetoOS VMDK in VMware ESXi ") ...

→ Applies to: Hyperion 9.x and above   Step 1.  Login to SynetoOS GUI https://<your_ip_address_or_hostname>   Step 2. From Storage menu, click on Volumes   Step 3. I dentify the volume ID (uuid)   Step 4. From Virtualization menu, click on Virtual machines   Step 5. I dentify the VM   Step 6.  Connect to SynetoOS appliance via SSH as admin ssh...

→ Applies to: SynetoOS 6.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2. Become Super User sudo su   Step 3. Check DNS servers cat /etc/resolv.conf EXAMPLE nameserver 192.168.4.25 nameserver 8.8.8.8   Step 4. Check if the configured DNS can resolve the Teleport web address (replace ...

→ Applies to: VMware ESXi 6.5 and above Ensure an available backup for the VM you want to restore exists in the Cloud Gate powered by N-able Cove Data Protection platform.   Step 1.  Login to Cove GUI https://backup.management   Step 2.  From Management menu, click on Downloads   Step 3.  From Bare-Metal Recovery section, click on Windows.iso   Step...

→ Applies to: VMware ESXi 6.5 and above   Step 1.  Connect to VMware ESXi via CLI ( “ How to Connect to Vmware ESXi CLI ”) List USB devices esxcli hardware usb passthrough device list Bus Port VendorId ProductId DeviceName PassthroughStatus ---- -------- --------- ------------------------------ 1 1 0x0781 0x5583 SanDisk Corp. Cruzer Glide disabled 1...

→ Applies to: SynetoOS 5.x   Symptom In some cases, when SynetoOS is unable to properly resolve hostnames via DNS, the following error is returned while attempting to protect virtual machines: “Recovery point failing, downloader error: Host address lookup for server esx-1.lan failed: Name or service not known”.   Solution Step 1.  Connect to SynetoO...

→ Applies to: Cloud Gate powered by N-able Cove Data Protection IMPORTANT The specific firewall ports and FQDNs listed below should never be changed, as they are essential for the proper functioning of the Cloud Gate system powered by N-able Cove Data Protection. Any modifications not aligned with the instructions in this document may prevent the sy...

→ Applies to: SynetoOS 5.x   Step 1.  Connect to SynetoOS appliance via SSH as admin ssh admin@<your_ip_address_or_hostname>   Step 2.  Get root privileges sudo su -   Step 3. Edit /tmp/generate-support-bundle.sh file vi /tmp/generate-support-bundle.sh IMPORTANT Make sure to copy and paste the exact lines below. #!/usr/bin/env bash # This scri...