How to enable remote support in SynetoOS 4

Written By Christian Castagna (Administrator)

Updated at April 11th, 2025

Table of Contents

From web interface From CLI

→ Applies to: SynetoOS 4.x

From web interface

Step 1. Login to SynetoOS GUI

Step 2. Click on the question mark in the top right-hand corner

Step 3. Enable Remote Support

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

Step 2. Remove bash_profile

rm ~admin/.bash_profile

After running the command, you need to perform logout and login again.

Step 3. Become Super User

sudo su

Step 4. Enable Remote Support

config support enable

If necessary, disable and re-enable remote support.
config support disable
config support enable