How to add a new customer in Cloud Gate

Written By Christian Castagna (Administrator)

Updated at September 17th, 2025

→ Applies to: Cloud Gate powered by N-able Cove Data Protection

 

Step 1. Login to Cove GUI

https://backup.management

 

Step 2. From Management menu, click on Customers

 

Step 3. Click on Add customer

 

Step 4. Fill in the form, then click on Save

  • Name: the name of the customer to be created (e.g. company or organization name).
  • Parent customer: the parent customer to which the new customer will be linked.
  • Customer level: the hierarchical level of the customer within the system.
  • Device country: the country where the device is physically located (by filling in this field, the Data storage location will be automatically filled in)
  • Data storage location (read-only): the geographical location where the customer’s data will be stored.