→ Applies to: SynetoOS 4.x

The error “Reporting is not working” in SynetoOS 4 often appears after several remote protections failed simultaneously.

The Error ID is 00000000-0000-0000-000000000000.

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell)

un sh

Step 3. Get root privileges

sudo su -

Step 4. Disable fmd service

svcadm disable -s svc:/system/fmd:default

Step 5. Go to fmd directory

cd /var/fm/fmd

Step 6. Execute this command

find /var/fm/fmd -type f -exec ls {} \;

EXAMPLE OUTPUT

/var/fm/fmd/rsrc/089cc28a-05ff-e812-9a83-b10704397337/var/fm/fmd/rsrc/67d459da-2cb8-417f-cecc-c4037fbe2f83/var/fm/fmd/rsrc/8615f81f-e212-40ef-c789-c2764bf86784/var/fm/fmd/rsrc/9b7346c4-ff22-cc10-c65d-f5d849f3fcf0/var/fm/fmd/rsrc/c33180cf-dd2d-4bf9-db57-d398c0b3f201/var/fm/fmd/rsrc/5d19b1e8-8e33-48d6-eccc-daf6dd525d81/var/fm/fmd/rsrc/8b06b8cb-f301-6fe5-973a-d339044a4285/var/fm/fmd/rsrc/2198d285-b08d-ea86-d17f-979efcf848c4/var/fm/fmd/rsrc/a3a728b1-ad44-4645-b17a-b312baf44f2c/var/fm/fmd/rsrc/3e08694c-9020-65d8-f13a-b22b4af5f423/var/fm/fmd/rsrc/f8a2fda0-e40a-cb6c-9c14-f018c3233bb0/var/fm/fmd/rsrc/ee2117b8-096d-c68d-fdb4-b77c24c14ebf/var/fm/fmd/rsrc/17f46170-0a50-c11f-82e8-a822834c5abf/var/fm/fmd/rsrc/950ccabf-7a3b-4246-d3b8-e3019d1b412a/var/fm/fmd/rsrc/b46360c3-c207-42e3-e886-ed9e110af57d/var/fm/fmd/rsrc/68c42f54-9287-ef04-e79f-8e739b1a04ac/var/fm/fmd/rsrc/e6ff1d0a-2b95-66c7-e38e-856357769412/var/fm/fmd/rsrc/cbfb4ed5-269f-4060-b33b-e393853da8fc/var/fm/fmd/rsrc/9aa5471f-60cc-e029-b6b8-9da971569aa3/var/fm/fmd/rsrc/1a79bb64-92fc-cddb-ed48-8145709f2f2f/var/fm/fmd/rsrc/2eaab9d9-29a2-e2e0-9ddf-d511ba765088/var/fm/fmd/rsrc/8a0aed6d-0cc3-cec2-d71b-ecb71827552b/var/fm/fmd/rsrc/79a467a3-9287-61f1-da3f-d3f27ad7d3e8/var/fm/fmd/rsrc/cacf0776-9c06-6023-d062-eca0163cc6b9/var/fm/fmd/rsrc/f5e8bce0-25dd-6981-ec10-f9d11fb43a0b/var/fm/fmd/rsrc/5ed76f0d-7bbf-c628-ce52-91aa08bb56e3/var/fm/fmd/rsrc/e37e777a-d872-4035-8cb6-c69403c119e5/var/fm/fmd/rsrc/8580a6a4-cb42-6c82-fff9-91a26456012b/var/fm/fmd/rsrc/30110cc5-7fef-e80d-b40e-ca0976aa36d5/var/fm/fmd/rsrc/89e69d4c-aff6-ee33-8edb-be02e92c95ef/var/fm/fmd/ckpt/software-diagnosis/software-diagnosis/var/fm/fmd/ckpt/software-response/software-response/var/fm/fmd/fltlog.0/var/fm/fmd/errlog/var/fm/fmd/infolog_hival/var/fm/fmd/infolog_hival.1/var/fm/fmd/fltlog/var/fm/fmd/infolog_hival.2

Step 7. Remove and clear process

find /var/fm/fmd -type f -exec rm {} \;

Step 8. Enable fmd services

svcadm enable svc:/system/fmd:default