→ Applies to: SynetoOS 4.x
 

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

Step 2. Remove bash_profile

rm ~admin/.bash_profile

After running the command, you need to perform logout and login again.

Step 3. Become Super User

sudo su

Step 4. Disable Remote Support

config support disable

Step 5. Enable Remote Support

config support enable

If the procedure to disable and re-enable remote support does not solve the problem, it is recommended to check the network settings (DNS, gateway).

If these are correct, you need to verify that all the ports needed for SynetoOS 4 are opened correctly.

The necessary ports are available at this link: ("Endpoints and ports in SynetoOS 4")