How to solve VM migration errors from an external host in SynetoOS 4

Written By Christian Castagna (Administrator)

Updated at January 17th, 2025

→ Applies to: SynetoOS 4.x

 

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

 

Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell)

un sh

 

Step 3. Get root privileges

sudo su -

 

Step 4. Connect to Luna appliance via SSH as admin

ssh admin@172.16.254.3

 

Step 5. Get root privileges

sudo su -

 

Step 6. Check the status of “syneto-chronos-api” service

systemctl status syneto-chronos-api

If there are any problems, the last line shows the reason (in red)

 

Step 7. Run ssh-keygen to generate an authentication key pair (public and private)

ssh-keygen

While running, press ENTER whenever prompted, without typing anything.

 

Step 8. Copy the public key just generated (from Luna to SynetoOS)

ssh-copy-id -i /home/admin/.ssh/id_rsa.pub 172.16.254.2

 

Step 9. Restart the following services 

systemctl restart virtual-disk-backup.service
systemctl restart syneto-chronos-api

 

Step 10. Enable and start “vmware-syneto-worker” service

systemctl enable /usr/lib/systemd/system/vmware-syneto-worker.service
systemctl start vmware-syneto-worker

 

Step 11. Check the status of services

systemctl status virtual-disk-backup.service
systemctl status syneto-chronos-api.service