Troubleshooting a SynetoFileRecovery deploy in SynetoOS 4

Written By Christian Castagna (Administrator)

Updated at January 13th, 2025

→ Applies to: SynetoOS 4.x

 

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

 

Step 2 (optional). Change into Solaris shell (in case you're directed to an unsupported shell)

un sh

 

Step 3. Get root privileges

sudo su -

 

Step 4. Check for any network issues

wget -q -O - http://www.eicar.org/download/eicar.com.txt; echo

 

Step 5. Open luna configuration file

vi /etc/syneto-luna.conf

Some clients use a different network interface for SynetoOS management. This should also be reflected within the configuration of the SFR file.

 

Step 6. Change interface name (replace <interface_name> with the correct name)

[ip]
luna_internal_ip=172.16.254.3
synetoos_external_interface=<interface_name>
synetoos_internal_ip=172.16.254.2

EXAMPLE

[ip]
luna_internal_ip=172.16.254.3
synetoos_external_interface=vmxnet3s2
synetoos_internal_ip=172.16.254.2

 

Step 7. Enable the following service

svcadm enable svc:/network/ipfilter:default

 

Step 8. Enable ipforwarding  (replace <interface_name> with the correct name)

ipadm set-ifprop -p forwarding=on -m ipv4 <interface_name>

 

Step 9. Restart Syneto File Recovery VM

Step 10. Check if the line "syneto-lx-luna" is present within the hosts file

cat /etc/hosts

EXAMPLE OUTPUT

127.0.0.1   localhost localhost.localdomain localhost4 localhost4.localdomain4
::1         localhost localhost.localdomain localhost6 localhost6.localdomain6
172.16.254.3 syneto-lx-luna