How to Monitor SynetoOS 5 with PRTG

Written By Christian Castagna (Administrator)

Updated at April 22nd, 2025

→ Applies to: SynetoOS 5.4.0 and above
→ Applies to: PRTG

Ensure the following prerequisites are met before starting:

– SynetoOS Prometheus API access configured ("How to monitor SynetoOS 5 with a third-party application")

 

Step 1. Login to PRTG GUI (replace <your_ip_address_or_hostname> with the correct ip/hostname)

https://<your_ip_address_or_hostname>

 

Step 2. Click on Devices, then on Add Sensor

 

Step 3. Select the REST Custom sensor from the list

Assign a name to the sensor


Step 4. Configure the sensor

  • Request Method: GET (default)
  • Request Protocol: HTTPS
  • Certificate Acceptance: Accept all certificates
  • Authentication Method: No authentication (default)
  • HTTP Headers: Send custom HTTP headers


Step 5. Configure Custom HTTP Headers (replace <api-key-from-synetoos> with the correct information)

Use the previously exported API key, as indicated in the prerequisites.

EXAMPLE


Step 6. Enter the SynetoOS endpoint monitor URL for the sensor you are configuring (replace <endpoint-url-from-synetoos> with the correct information)

 

Step 7. Save the sensor