How to solve "Teleport activation could not be completed" in SynetoOS 5

Written By Christian Castagna (Administrator)

Updated at July 24th, 2025

Table of Contents

Symptom Solution

→ Applies to: SynetoOS 5.x

Symptom

After attempting to activate Teleport, some systems may fail with the error message: “Teleport activation could not be completed”.

Follow the next steps to resolve the problem.

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

Step 2. Become Super User

sudo su

Step 3. Stop journald service

systemctl stop systemd-journald

Step 4. Isolate the journal file

for d in /var/log/journal/*/; do
  if [ -f "${d}system.journal" ]; then
    mv "${d}system.journal" "${d}system.journal.corrupt"
  fi
done

NOTE
The command does not return any output.

Step 5. Rotate and vacuum old journal logs

journalctl --rotate && journalctl --vacuum-time=2weeks

Step 6. Restart journald service

systemctl start systemd-journald

Step 7. Enable Teleport ("How to enable remote support in SynetoOS 5")