Troubleshoot Disks in SynetoOS 5

Written By Sebastian Sime (Draft Writer)

Updated at February 3rd, 2026

Table of Contents

→ Applies to: SynetoOS 5.x

lshw -class disk command lists all the disk devices in the system, providing details such as the model and the manufacturer, which can help to physically identify the device.

Exploring /dev/disk/: This directory contains symbolic links to all disks, organized by ID, label, UUID, and path. These links can help you identify the physical device based on various attributes.

 

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

 

Step 2. Get root privileges

sudo su -

 

Managing disks

List disk devices

sudo lshw -class disk

EXAMPLE OUTPUT

*-disk:12
       description: SCSI Disk
       product: ST8000NM018B
       vendor: SEAGATE
       physical id: 0.c.0
       bus info: scsi@34:0.12.0
       logical name: /dev/sdv
       version: E002
       serial: WWZ333EY0000E34797QQ
       size: 7452GiB (8001GB)
       capacity: 20TiB (22TB)
       capabilities: 7200rpm partitioned partitioned:dos
       configuration: ansiversion=7 logicalsectorsize=4096 sectorsize=4096

 

Explore /dev/disk/ directory

ls -l /dev/disk/by-id/

EXAMPLE OUTPUT

lrwxrwxrwx 1 root root 10 Feb 11 09:36 scsi-35000c500f5ea1487-part9 -> ../../sdv9

 

Identifier Description
scsi- The disk is using the SCSI/SAS protocol.
35000c500f5ea1487 The unique serial identifier from the manufacturer.
-part9 Partition 9 from the disk (not the whole drive)
../../sdv9 System path (/dev/sdv9)

 

Check newly inserted disk

dmesg

EXAMPLE OUTPUT

User-uploaded Image
  1. Command used
  2. Uptime in seconds since last boot
  3. Last disk event
  4. Disk name

 

Identify disk

ls -l /dev/sdz*
ls -l /dev/disk/by-id/ | grep sdz

EXAMPLE OUTPUT

[root@syneto-os-af3c2a4d support]# ls -l /dev/sdz*
brw-rw---- 1 root disk 65, 144 Mar  1 10:53 /dev/sdz
brw-rw---- 1 root disk 65, 145 Mar  1 10:53 /dev/sdz1
brw-rw---- 1 root disk 65, 153 Mar  1 10:53 /dev/sdz9

[root@syneto-os-af3c2a4d support]# ls -l /dev/disk/by-id/ | grep sdz
lrwxrwxrwx 1 root root  9 Mar  1 10:53 scsi-35000c500eea758d7 -> ../../sdz
lrwxrwxrwx 1 root root 10 Mar  1 10:53 scsi-35000c500eea758d7-part1 -> ../../sdz1
lrwxrwxrwx 1 root root 10 Mar  1 10:53 scsi-35000c500eea758d7-part9 -> ../../sdz9
lrwxrwxrwx 1 root root  9 Mar  1 10:53 scsi-SSEAGATE_ST8000NM018B_WWZ0FJJ00000E2385V3G -> ../../sdz
lrwxrwxrwx 1 root root 10 Mar  1 10:53 scsi-SSEAGATE_ST8000NM018B_WWZ0FJJ00000E2385V3G-part1 -> ../../sdz1
lrwxrwxrwx 1 root root 10 Mar  1 10:53 scsi-SSEAGATE_ST8000NM018B_WWZ0FJJ00000E2385V3G-part9 -> ../../sdz9
lrwxrwxrwx 1 root root  9 Mar  1 10:53 wwn-0x5000c500eea758d7 -> ../../sdz
lrwxrwxrwx 1 root root 10 Mar  1 10:53 wwn-0x5000c500eea758d7-part1 -> ../../sdz1
lrwxrwxrwx 1 root root 10 Mar  1 10:53 wwn-0x5000c500eea758d7-part9 -> ../../sdz9

 

Identifier Description
sdz Physical Disk Name
8.00 TB (7.28 TiB) Disk Size
wwn-0x5000c500eea758d7 WWN ID
scsi-35000c500eea758d7 SCSI ID
Seagate ST8000NM018B Hardware Model