→ Applies to: VMware ESXi 6.5 and above

Symptom

When VMware ESXi has local snapshots for a VM, SynetoOS protections may fail. If it happens, you may receive the following email notification:

Solution

Step 1. Login to VMware ESXi GUI

Step 2. Access Snapshots menu for a specific VM

• From the VM dashboard, right click on your VM, select Snapshots and Manage snapshots

Step 3. Delete snapshots

• Select the snapshot you want to delete and press Delete snapshot button