How to Delete a VM with an Unregistered Icon in SynetoOS 5

Written By Christian Castagna (Administrator)

Updated at October 22nd, 2025

→ Applies to: SynetoOS 5.x

It can happen in specific cases that, after removing some old VMs, residual entries remain in the system. When this happens, the VM appears with a red icon ("UNREGISTERED") next to its name.

This article explains how to properly remove the VM from the web interface.

 

Step 1. Connect to SynetoOS appliance via SSH as admin

ssh admin@<your_ip_address_or_hostname>

 

Step 2. Become Super User

sudo su

 

Step 3. Connect to the PostgreSQL database

kubectl exec -it pods/postgres-postgresql-0 -- bash -c 'PGPASSWORD=$POSTGRES_PASSWORD psql --host localhost --user postgres -d chronos'

 

Step 4. Remove the VM (replace <vm_name> with the correct information)

delete from virtual_machines where is_missing='t' and name='<vm_name>';

EXAMPLE