The Cloud Gate Powered by Cove Data Protection service is a cloud backup service provided entirely by the company N-able ( https://www.n-able.com/ ).   Software Services Agreement https://www.n-able.com/legal/software-services-agreement Last update: 28.07.2025 This Agreement (as defined below) is entered into and agreed upon by you, either an indivi...

  Micro companies, basic infrastructures Small-medium companies, standard infrastructures Medium-large companies, critical infrastructures   PRO SUPPORT SUPERPRO SUPPORT MISSION CRITICAL Standard Time (1) 09:00 > 18:00 ( Mon > Fri ) ✔︎ ✔︎ ✔︎ Extended Time H24 / 365 days per year     ✔︎ First Response Analysis and 1° level response P1-P2-P3-P4:...

Syneto bases its most advanced solutions on two different hypervisors: [ H ] Hyperion: The new Syneto in-house developed hypervisor aimed at providing a true alternative to VMware. [ V ] VMware® ESXi: The world's most compressed and robust hypervisor, setting the industry standard for speed, reliability, and performance. All support plans benefit fr...

Use case Small business environments and remote or branch offices (ROBO) Compute options Max. frequency Max. cores Balanced Entry level Lowest price Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Xeon® 3rd gen. Gold 5320+ Xeon® 3rd gen. Gold 5320 Xeon® 3rd gen. Gold 4316 Xeon® 3rd gen. Gold 4314 Xeon® 3rd g...

This article provides information on how to mitigate the CVE-2024-6387 vulnerability. → Applies to: SynetoOS 4.x Vulnerability Description The vulnerability, identified in the OpenSSH server, enables remote unauthenticated attackers to execute arbitrary code on the target server, presenting a severe risk to systems that utilize OpenSSH for secure co...

Use case Small business environments and remote or branch offices (ROBO) Compute options Single CPU AMD® 7303P 16 cores 2.40 GHz (Turbo: 3.40 GHz) Storage options 2 x SSDs or 4 x SSDs [1.92 TB, 3.84 TB] Net capacity (1) 1.72 to 3.45 TB (with 2 x SSDs configuration) or 3.45 to 6.91 TB (with 4 x SSDs configuration) Effective capacity (2) 2.58 to 5.17 ...

The Mission Critical support plan includes two major analysis services, called RCA (Root Cause Analysis) and PA (Performance Analysis), focused on the formulation of technical causes and the analysis of general systems performance. [ RCA ] Root Cause Analysis: Can be requested through Customer Support for SynetoOS malfunctions. [ PA ] Performance An...

Use case Mid-size to Large Private Clouds, CPU & Storage Demanding Applications, BC-DR, File Storage Compute options Max. frequency Max. cores Balanced Entry level Lowest price Dual Intel® CPU Intel® CPU Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Xeon® 4th gen. Gold 5420+ Xeon® 4th gen. Gold 6430 Xeon® 4th gen. Gold 5418Y Xeon® 4th gen. Gol...

All Syneto support plans are entitled to require the optional activation of the Cloud Gate service, to be able to perform a copy of your data in the cloud. The service, called Cloud Gate Powered by Cove Data Protection and based on N-able's Cove platform, operates by installing an agent directly on the VMs and provides advanced features that allow y...

All Syneto support plans benefit from software updates to ensure constant maintenance of installed systems, the introduction of new advanced features and the correction of bugs and anomalies. [ R ] Release : Main updates for SynetoOS, release of new features, changes to the interface and increase in general system stability. [ U ] Update : Minor cha...

This article lists HPE ProLiant Gen10 supported server models and related certified components for installing SynetoOS (Software Only). Prerequisites To ensure optimal performance, the following system requirements must be met: – Memory: SynetoOS requires a minimum of 32 GB of dedicated RAM. – Storage: At least 20% of the total storage capacity must...

Definition An RMA is an authorization granted by Syneto to repair or replace a product covered by warranty. In the context of an RMA procedure, the meaning of “Product” is limited to the hardware components that are part of the Product and that are necessary for its operation, regardless of the software. The "Customer" represents the company or pers...

This article lists Dell PowerEdge 16th Generation supported server models and related certified components for installing SynetoOS (Software Only). Prerequisites To ensure optimal performance, the following system requirements must be met: – Memory: SynetoOS requires a minimum of 32 GB of dedicated RAM. – Storage: At least 20% of the total storage c...

37 video guides available at the following link: https://www.youtube.com/playlist?list=PLYriFemdHw-IjqO70IYOAD0wVOhtJvGFX   01. Introduction This module reviews the basics of Cove Data Protection and how to get started by creating your password and setting up two-factor authentication.   02. Login to Cove Data Protection This demonstration reviews t...

Use case Performance-intensive Virtualized Applications & Databases Compute options Max. frequency Max. cores Balanced Entry level Lowest price Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Xeon® 4th gen. Gold 5420+ Xeon® 4th gen. Gold 6430 Xeon® 4th gen. Gold 5418Y Xeon® 4th gen. Gold 5416S Xeon® 4th ...

This article lists Dell PowerEdge 15th Generation supported server models and related certified components for installing SynetoOS (Software Only). Prerequisites To ensure optimal performance, the following system requirements must be met: – Memory: SynetoOS requires a minimum of 32 GB of dedicated RAM. – Storage: At least 20% of the total storage c...

Syneto offers special support codes called H24 Support Vouchers. Each of these codes entitles you to receive remote assistance for 1 (one) support case in Mission Critical mode (24/7), for software issues only. That means, if you need technical support outside office hours or on holidays, you can use one of these codes to receive immediate assistanc...

Use case Cyber Vaulting, Data Protection, Disaster Recovery, Test & Development Environments Compute options Max. frequency Max. cores Balanced Entry level Lowest price Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Xeon® 4th gen. Gold 5420+ Xeon® 4th gen. Gold 6430 Xeon® 4th gen. Gold 5418Y Xeon® 4th gen. Gold 5...

The Cloud Gate (Legacy) service is a cloud backup service provided by Syneto and stored on DATA4 Data Center operator.   DATA4 Certifications & Standards https://www.data4group.com/en/data-center-certifications Last update: 18.11.2025 As a European Data Center operator, DATA4 plays a major role in today’s digital economy by providing high volume...

Use case Small Private Clouds, Virtualized Applications and Databases, ROBO, Data Protection Compute options Max. frequency Max. cores Balanced Entry level Lowest price Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Single Intel® CPU Xeon® Gold 5320H Xeon® Gold 5320 Xeon® Silver 4316H Xeon® Silver 4314 Xeon® Silver 4310 20 c...

The Cloud Gate Powered by Cove Data Protection service is a cloud backup service provided entirely by the company N-able ( https://www.n-able.com/ ).   End User License Agreement https://www.n-able.com/legal/end-user-license-agreement Last update: 28.07.2025 This End User License Agreement (as defined below) is entered into and agreed upon by you, e...

Use case Cyber Vaulting, Data Protection, Disaster Recovery, Test & Development Environments Compute options Max. frequency Max. cores Balanced Entry level Lowest price Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Dual Intel® CPU Xeon® 4th gen. Gold 5420+ Xeon® 4th gen. Gold 6430 Xeon® 4th gen. Gold 5418Y Xeon® 4th gen. Gold 5...

Assigning the correct priority to each request received by Syneto Customer Support is usually a simple operation, but of great importance. A quality classification of requests, based on the real situation and needs, allows the customer to receive the correct support from the most suitable staff and to avoid slowdowns due to the revision of the type ...

All Syneto support plans include a dedicated remote assistance service, to allow specialized Syneto technical personnel to directly connect to customer's installation. This service allows to benefit from direct support for checking problems and anomalies, and for software updates, through a secure connection established via SSH tunnel.  ...

The table below represents the timing of when a spare part is shipped and arrives at the customer site, based on when the support request is received by Syneto Customer Support. The timing refers only to RMA (not DOA ), in the absence of problems related to force majeure, slowdowns due to third party suppliers, or any case not under the direct contr...

SerenITy is a pro-active service created by Syneto for constant monitoring of systems and sending automatic alerts. The service, included in the SuperPro and Mission Critical plans, generates and sends automatic alerts through a constant analysis of system's logs, to accelerate the analysis and resolution process. SerenITy customers receive manual c...

This article lists Lenovo ThinkSystem V3 supported server models and related certified components for installing SynetoOS (Software Only). Prerequisites To ensure optimal performance, the following system requirements must be met: – Memory: SynetoOS requires a minimum of 32 GB of dedicated RAM. – Storage: At least 20% of the total storage capacity m...

Definition Syneto provides support in accordance with the terms of this Policy. Support reaches its end (“EoS”) when the software version (major or minor) is removed or archived from the Syneto Help Center website, or when the hardware provided by Syneto reaches 7 years from its first activation. The "Customer" represents the company or person who p...

Hardware maintenance for Syneto-supplied servers is included in all support plans and provides assistance with hardware issues (such as CPU, controller, RAM and hard drives), including the provision of a temporary backup server (1) , for special operations such as data migration. SuperPro and Mission Critical plans also include the possibility to re...

Take a deep dive into Cove Data Protection with this top-to-bottom demo.  ...

🇮🇹 🇬🇧 SynetoOS Licensing & Support Terms (Software Only) 1.4.0 Versione bilingue: Italiano / English [ download ] 1. Scope This document defines the Licensing and Support conditions applicable to the Software Only version of the SynetoOS operating system (hereinafter, "the Software"). By purchasing, downloading, installing, or using the Software...

Use case Edge Computing, ROBO, Small & Home Office Environments Compute options AMD EPYC™ 3251 SoC Processor [8 cores @ 2.5 GHz] Storage options Dual NVMe (redundant) [3,84 TB] Net capacity (1) 3.5 TB Effective capacity (2) 5.2 TB Hypervisor Drive 1x NVMe [256 GB] RAM options 128 GB DDR4 (96 GB usable by VMs + 32 GB adaptive in-memory data cache...

Mission Critical plans include a dedicated toll-free phone line, available 24/7. Through a dynamic shifts plan, a Syneto Technical Support Specialist will always be available to provide immediate first level support and internally escalate all requests that require further investigation. Phone support is a “peace-of-mind” service, the most exclusive...

Definition A DOA unit represents any Syneto hardware product that can be in the following two possible states at the time of the initial inspection: 1.  does not comply with the customer's order; 2.  not working (e.g. the unit does not turn on or there're malfunctions due to an incorrect factory or firmware configuration). The submission of a DOA re...

Syneto Central All Syneto customers are invited to create an account on Syneto Central and to keep their company information up to date, including contact details. Syneto Central: https:// central .syneto.eu Syneto Training Academy Customers who invest in Syneto training courses are better prepared to provide details on their technical problems and ...

Use case Small business environments and remote or branch offices (ROBO) Compute options Single CPU AMD® 7303P 16 cores 2.40 GHz (Turbo: 3.40 GHz) Storage options 2 x SSDs or 4 x SSDs [1.92 TB, 3.84 TB] Net capacity (1) 1.72 to 3.45 TB (with 2 x SSDs configuration) or 3.45 to 6.91 TB (with 4 x SSDs configuration) Effective capacity (2) 2.58 to 5.17 ...

Use case Edge Computing, ROBO, Small & Home Office Environments Compute options AMD EPYC™ 3251 SoC Processor [8 cores @ 2.5 GHz] Storage options Dual SSD (redundant) [1,92 TB or 3,84 TB] Net capacity (1) 1.7 to 3.5 TB Effective capacity (2) 2.6 to 5.2 TB Hypervisor Drive 1x NVMe [256 GB] RAM options 128 GB DDR4 (96 GB usable by VMs + 32 GB adapt...