Profile

All Syneto customers are invited to create an account on our portal and to keep their company information up to date, including contact details.

Syneto Central: central.syneto.eu

Training

We have found that clients who invest in Syneto training courses are better prepared to provide details on their technical problems and work with us to resolve them. Plus, the return on investment is immediate, considering the cost of training versus the cost of downtime.

The Syneto Training Academy program offers the knowledge and skills needed to implement and maintain Syneto products effectively and efficiently.

Syneto Training Academy: learn.syneto.eu

Knowledge base

Syneto provides its customers with a platform full of contents and technical articles, to support the autonomous resolution of most problems that may arise from the daily use of our technologies.

Consultation of the knowledge base is highly recommended, before performing any update on your infrastructure or before opening a new ticket on the Syneto support portal.

Syneto Help Center: help.syneto.eu

Tickets

Customers can open support tickets connecting to Helpdesk or via email to “support@syneto.eu”.

Syneto Helpdesk: helpdesk.syneto.eu

Remote access

The Remote Tunnel feature allows Syneto Customer Support to connect to the customer's installation through a secure SSH connection, in order to allow diagnostics of generated alerts.

The Remote Tunnel access can be enabled and disabled by the customer at any time, for example during a ticket investigation by Syneto Customer Support.

This feature allows to speed up resolution times by up to 30%.

Support policy

Syneto Customer Support aims to assist its customers in solving specific problems arising from the daily use of Syneto technologies.

The support service does not cover:

1. Third-party operating systems and applications;
2. Changes to SynetoOS by the customer;
3. Problems for which the customer did't provide the requested data or didn’t follow Syneto's instructions;
4. Problems that cannot be replicated by Syneto following customer's instructions.