Listening ⌐ Assisting ⌐ Resolving Syneto has always been at the service of its customers to ensure the highest levels...
February 13th, 2024 656 views 0 likes
Micro Companies Basic Infrastructures Small-medium Companies Standard Infrastructures Medium-large Companies Critical Infrastructures Pro Support SuperPro Support Mission Critical...
October 11th, 2024 1131 views 0 likes
Syneto offers special support codes called H24 Support Vouchers. Each of these codes entitles you to receive remote assistance for...
October 20th, 2025 272 views 1 likes
Assigning the correct priority to each request received by Syneto Customer Support is usually a simple operation, but of great...
August 29th, 2024 631 views 0 likes
All Syneto support plans benefit from software updates to ensure constant maintenance of installed systems, the introduction of new advanced...
October 11th, 2024 705 views 0 likes
Hardware maintenance for Syneto-supplied servers is included in all support plans and provides assistance with hardware issues (such as CPU,...
October 11th, 2024 575 views 0 likes
The table below represents the timing of when a spare part is shipped and arrives at the customer site, based...
September 2nd, 2024 573 views 0 likes
All Syneto support plans include a dedicated remote assistance service, to allow specialized Syneto technical personnel to directly connect to...
October 11th, 2024 522 views 0 likes
Syneto bases its most advanced solutions on two different hypervisors: [ H ] Hyperion: The new Syneto in-house developed hypervisor...
The Mission Critical support plan includes two major analysis services, called RCA (Root Cause Analysis) and PA (Performance Analysis), focused...
October 11th, 2024 474 views 0 likes
Syneto phone support service is available in 3 different markets: 🇮🇹 Italian Market 🇪🇸 Spanish Market 🇷🇴 Romanian Market +39...
October 11th, 2024 543 views 1 likes
Syneto Central All Syneto customers are invited to create an account on Syneto Central and to keep their company information...
October 11th, 2024 653 views 0 likes
Definition An RMA is an authorization granted by Syneto to repair or replace a product covered by warranty. In the...
February 13th, 2024 892 views 0 likes
Definition A DOA unit represents any Syneto hardware product that can be in the following two possible states at the...
February 13th, 2024 948 views 1 likes
Definition Syneto provides support in accordance with the terms of this Policy. Support reaches its end (“EoS”) when the software...
February 12th, 2024 727 views 0 likes