Micro companies, basic infrastructures Small-medium companies, standard infrastructures Medium-large companies, critical infrastructures PRO SUPPORT SUPERPRO SUPPORT MISSION CRITICAL...
October 11th, 2024 804 views 0 likes
Syneto offers special support codes called H24 Support Vouchers. Each of these codes entitles you to receive remote assistance for...
October 20th, 2025 142 views 1 likes
Assigning the correct priority to each request received by Syneto Customer Support is usually a simple operation, but of great...
August 29th, 2024 463 views 0 likes
All Syneto support plans benefit from software updates to ensure constant maintenance of installed systems, the introduction of new advanced...
October 11th, 2024 519 views 0 likes
Hardware maintenance for Syneto-supplied servers is included in all support plans and provides assistance with hardware issues (such as CPU,...
October 11th, 2024 446 views 0 likes
The table below represents the timing of when a spare part is shipped and arrives at the customer site, based...
September 2nd, 2024 377 views 0 likes
All Syneto support plans include a dedicated remote assistance service, to allow specialized Syneto technical personnel to directly connect to...
October 11th, 2024 398 views 0 likes
Syneto bases its most advanced solutions on two different hypervisors: [ H ] Hyperion: The new Syneto in-house developed hypervisor...
October 11th, 2024 387 views 0 likes
All Syneto support plans are entitled to require the optional activation of the Cloud Gate service, to be able to...
October 11th, 2024 415 views 1 likes
SerenITy is a pro-active service created by Syneto for constant monitoring of systems and sending automatic alerts. The service, included...
October 11th, 2024 533 views 0 likes
The Mission Critical support plan includes two major analysis services, called RCA (Root Cause Analysis) and PA (Performance Analysis), focused...
October 11th, 2024 353 views 0 likes
Mission Critical plans include a dedicated toll-free phone line, available 24/7. Through a dynamic shifts plan, a Syneto Technical Support...
October 11th, 2024 388 views 1 likes
Syneto Central All Syneto customers are invited to create an account on Syneto Central and to keep their company information...
October 11th, 2024 505 views 0 likes
Definition An RMA is an authorization granted by Syneto to repair or replace a product covered by warranty. In the...
February 13th, 2024 654 views 0 likes
Definition A DOA unit represents any Syneto hardware product that can be in the following two possible states at the...
February 13th, 2024 646 views 1 likes
Definition Syneto provides support in accordance with the terms of this Policy. Support reaches its end (“EoS”) when the software...
February 12th, 2024 539 views 0 likes