Listening ⌐ Assisting ⌐ Resolving Syneto has always been at the service of its customers to ensure the highest levels...
February 13th, 2024 464 views 0 likes
Micro companies, basic infrastructures Small-medium companies, standard infrastructures Medium-large companies, critical infrastructures PRO SUPPORT SUPERPRO SUPPORT MISSION CRITICAL...
October 11th, 2024 373 views 0 likes
Assigning the correct priority to each request received by Syneto Customer Support is usually a simple operation, but of great...
August 29th, 2024 251 views 0 likes
Updated and safe environment An updated software allows customers to access multiple benefits, including new features, improvements for existing ones...
October 11th, 2024 269 views 0 likes
Operations and replacements A performing IT infrastructure must be able to combine efficient software solutions with solid and durable hardware...
October 11th, 2024 245 views 0 likes
This article provides information on delivery times for hardware replacements. Definition The table below represents the timing of when...
September 2nd, 2024 47 views 0 likes
Instant connections The increase of remote connections over the public network and the securing of transmitted data, make it possible...
October 11th, 2024 204 views 0 likes
Control of the infrastructure In today's cloud environments, full control of virtual systems infrastructure plays a decisive role in preventing...
October 11th, 2024 181 views 0 likes
Cloud backup Also known as online backup or remote backup, cloud backup is a strategy for sending a copy of...
October 11th, 2024 211 views 0 likes
Pro-active monitoring Ensuring the stability and efficiency of IT infrastructure is today a goal of primary importance for all modernly...
October 11th, 2024 220 views 0 likes
Understanding the details Upon the occurrence of anomalies or blocking problems, understanding details is often essential in order to correctly...
October 11th, 2024 171 views 0 likes
Direct, immediate assistance Access to a direct and always available support channel plays a decisive role, especially in the context...
October 11th, 2024 208 views 0 likes
Profile All Syneto customers are invited to create an account on our portal and to keep their company information up...
October 11th, 2024 260 views 0 likes
Definition A DOA unit represents any Syneto hardware product that can be in the following two possible states at the...
February 13th, 2024 217 views 0 likes
Definition An RMA is an authorization granted by Syneto to repair or replace a product covered by warranty. In the...
February 13th, 2024 254 views 0 likes
Definition Syneto provides support in accordance with the terms of this Policy. Support reaches its end (“EoS”) when the software...
February 12th, 2024 288 views 0 likes