 Micro companies, |
 Small-medium companies, |
 Medium-large companies, |
|
PRO SUPPORT |
SUPERPRO SUPPORT |
MISSION CRITICAL |
|
|
Standard time 09:00 > 18:00 ( Mon > Fri ) |
✔︎ |
✔︎ |
✔︎ |
|
Extended time H24 / 365 days per year |
|
|
✔︎ |
|
First response Analysis and 1° level response |
P1-P2-P3-P4: 2 hours |
P1: 1 hour |
P1: 30 minutes |
|
Software updates SynetoOS releases, updates and patches |
✔︎ |
✔︎ |
✔︎ |
|
Hardware maintenance Server and components replacement |
✔︎ |
✔︎ on-site |
✔︎ on-site |
|
Remote assistance SupRemo® remote assistance |
✔︎ |
✔︎ |
✔︎ |
|
Hypervisor support Assistance on VMware® issues |
✔︎ |
✔︎ |
✔︎ |
|
Cloud Gate service Cloud backup of your data |
✔︎ add-on |
✔︎ add-on |
✔︎ add-on |
|
SerenITy service Pro-active server monitoring |
|
✔︎ |
✔︎ |
|
Reports and analyzes Root cause and performance analysis |
✔︎ add-on |
✔︎ add-on |
✔︎ |
|
Dedicated phone support Dedicated toll-free number 24/7 |
|
|
✔︎ |
Support plans
Super Administrator
Written By Alessandro Scarafile (Super Administrator)
Updated at February 4th, 2025