Direct, immediate assistance

Access to a direct and always available support channel plays a decisive role, especially in the context of medium-large infrastructures, both for the constant supervision and for the safeguarding of related investments.

Critical infrastructures and provided services cannot be separated from a constant focus and quick intervention skills.

For this reason, in parallel with effective online ticketing systems and pro-active automated tools, the most demanding customers require the availability of a direct communication channel, to bypass standard waiting times.

Critical infrastructures need constant attention and prompt intervention in case of need. This is why the Mission Critical plan includes a dedicated toll-free phone line, available 24 hours a day, 7 days a week.

Through a dynamic shifts plan, a Syneto Technical Support Specialist will always be available to provide immediate first level support and internally escalate all requests that require further investigation.

Phone support is a “peace-of-mind” service, the most exclusive across support and maintenance services available, allowing the most demanding customers to receive a toll-free number to get in touch with Syneto at any time.