Listening ⌐ Assisting ⌐ Resolving

Syneto has always been at the service of its customers to ensure the highest levels of agility in the implementation of technologies to simplify, accelerate and protect corporate IT operations.

Innovation and success that made our solutions unique over the years cannot avoid a constant focus in terms of assistance and support.

Preparation, flexibility and empathy are the key points of the renewed Syneto Customer Support, with the aim of best supporting every single request and bring it towards a quick and effective resolution.

Customer Support

At Syneto, we understand that our customers rely on efficiency and uptime for all of our technologies. We have therefore extended the following support services to all of our customers, for all available support plans.

2 hours first response
Our Technical Support Specialists ensure receipt and analysis of each single support request within 2 hours from opening.

R&D escalation
Automatic and immediate redirection of all lowlevel technical issues to our internal research and development team.

“On-Call” service
For any need of further information during analysis, customer's staff will be contacted by our Customer Support over the phone.

Multi language support
We guarantee constant assistance in English, Spanish and Italian, both for remote support via ticket and phone support.

General Conditions 2.3.0 (valid from 01/02/2025)

🇬🇧 Support & Maintenance General Conditions 2.3.0
Valid from 01/02/2025 for international market [ download ]

🇮🇹 Condizioni Generali di Supporto e Manutenzione 2.3.0
Valide dal 01/02/2025 per il mercato italiano [ download ]

🇪🇸 Condiciones Generales de Asistencia y Mantenimiento 2.3.0
Válidas a partir del 01/02/2025 para el mercado español [ download ]