Understanding the details

Upon the occurrence of anomalies or blocking problems, understanding details is often essential in order to correctly replicate the event and prevent from happening again on the same systems.

Detailed analyzes allow to examine at a lower level the effects caused by a potential anomaly and the reasons that generated it.

Within medium-large infrastructures or in the presence of operational criticalities, detailed analyzes are therefore a valid support tool to better understand the causes and prevent the occurrence of potentially harmful situations.

The Mission Critical support plan includes two major analysis services, called RCA (Root Cause Analysis) and PA (Performance Analysis), focused on the formulation of technical causes and the analysis of general systems performance.

The RCA (Root Cause Analysis) service can be requested through Customer Support for each specific anomaly with priority P1 or P2, thanks to the direct involvement of the Syneto research and development team.

The PA (Performance Analysis) service can be performed on express customer request in the event of anomalous slowdowns, which alter the standard operation of production systems.