This article provides information on delivery times for hardware replacements.

Definition

The table below represents the timing of when a spare part is shipped and arrives at the customer site, based on when the support request is received by Syneto Customer Support.

The timing refers only to RMA (not DOA), in the absence of problems related to force majeure, slowdowns due to third party suppliers (e.g. transport) and any case not under the direct control of Syneto.

In the case of a local holiday, the shipment and delivery dates may defer to the next business day.