Instant connections

The increase of remote connections over the public network and the securing of transmitted data, make it possible to extend the capacity for technical intervention, erasing long waiting times due to physical travel.

More and more companies, in fact, are equipping themselves with remote assistance services, to speed up operations and maximize the uptime of their services.

The correct use of the right technologies, together with trained staff able to act instantly, can drastically affect the quality of a support service in the modern era.

All Syneto support plans include an important remote assistance service, through which specialized personnel are able to directly connect to customer's installation.

This service allows to benefit from direct support both for checking activities on problems and anomalies, and for software updates, through a secure connection established via SSH tunnel.